Intro

Agency leaders commonly place the bulk of their focus on their bottom line. Yet, paying considerable attention to top line productivity is also imperative for those who wish to scale successfully. That's why Jennifer Smith is joining me today to discuss a necessity for any growth-oriented agency's top line operations — process documentation.

What you will learn in this episode:

• How to eliminate suboptimal processes through process documentation.

• Where you should get started with process documentation in your agency.

• Which softwares can be most helpful for process documentation.

• How to get your team comfortable with documenting processes.

• Why it is important to ensure that your team understands how process documentation benefits them in the long run.

• The benefits of making your agency's information scalable.

• How to leverage process documentation during an acquisition.

Bio

Jennifer Smith is CEO and co-founder of Scribe, a software company that automatically creates process documentation for you. A Princeton and HBS alumni, she previously was a technology investor and advisor at McKinsey and VC firm Greylock Partners.

Resources:

• Website: https://scribe.com/

• LinkedIn Personal: https://www.linkedin.com/in/jenniferreneesmith/

• LinkedIn Business: https://www.linkedin.com/company/scribehow/

• Facebook: https://www.facebook.com/ScribeHow/

• Twitter: https://twitter.com/scribeonline

• Free Guide Resource: https://scribehow.com/home