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// WHO:

Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering.   They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.

They believe every restaurateur deserves owning a restaurant that does not own them. 

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// TODAY’S EPISODE:

 Let's start talking about the 3 tips on how you can more likely to have 5 stars reviews  

You got to exceed the expectation!

HOW TO EXCEED CUSTOMERS EXPECTATION: 

 1. IMPROVE YOUR SPEED OF SERVICE

2. OVERLY FRIENDLY SERVICE

Greeting and farewelling in an OVERLY friendly service way is something you can train your servers. Have got to train your people on this and daily emphasize how important it is!  

3. CLEANLINESS

Cleanliness doesn't mean fancy stuff or beautiful decor. This isn’t about fancy decor! People notice cleanliness! Have cleaning checklists and hold your team accountable. 

Now, 3 ways to get MORE reviews! 

1. Ask for it!  

You can ask indirect the customers like use stickers or something you can post on your 4 sides of Wall saying something like “it would mean the world if you’d take 5 minutes and leave us a review”. You can use your Website or write something under your receipt saying the same thing.n And on the other side: Yelp and etc logos and says “Would you please leave us a review?” “It would help us out?!” 

 2. INCENTIVE THE CUSTOMERS 

 This might not give you a 5 stars reviews but you will get more reviews and this is how we do it.  Where I make sure I can hit the different points I want to say in my response to our customers.   For a positive review make communication of saying thank you to them. Email them like you want something to send them to thank you certificate of a little thank you gifts. And for a negative side, it is also the same as we want to make things right we would like to send you a gift certificate and hopes you give us another opportunity please email us.  

3. INCENTIVE THE TEAM

One of the things we do is to have a nameplate for our team. A lot of times even good or bad reviews the customers will remember the name of the server. So you will know who was it, who did it and what was it.