Dave Portnoy showed up unannounced at Mattenga's Pizzeria—and we weren't ready! 😱

HERE IS THE EPISODE on Youtube:

https://www.youtube.com/watch?v=_XG1pD9dLjE&t=1s

In today's episode, I'm sharing the 4 essential lessons every restaurant owner must know from our surprise visit by Barstool Sports' own Dave Portnoy. From compromising on recipes to mastering your one-minute story—learn from our experience to ensure your restaurant thrives under pressure.

🔥 Here's what you'll learn:

Why compromising your standards could cost you big

How to ensure your restaurant is always spotlight-ready

The power of clearly telling your story in one minute or less

Why genuine hospitality matters more than ever

✅ SUBSCRIBE for more real-world restaurant strategies and behind-the-scenes insights!

#DavePortnoy #RestaurantOwner #MattengasPizzeria #RestaurantTips #PizzaReview

Download for FREE: The 37 Restaurant Systems PDF

https://mds.mykajabi.com/37-restaurant-systems

Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit

https://youtu.be/LHlAb-HOWdM

Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power! 

https://youtu.be/J_wu4bCUC5M

Turning Complaints into Loyalty: The Art and Science of Customer Complaints.

In today's episode of the Making Dough Show, we’ll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers?

Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests!

🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery!

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#makingdoughshow

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at 

https://mds.mykajabi.com/restaurantmanagerscoresheet

Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems

https://youtu.be/OdZMuOBcGIU

Watch: 5 Menu Engineering Secrets | Boost Your Restaurant Sales

https://youtu.be/gbZWdZvxgEw

Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit

https://youtu.be/LHlAb-HOWdM

Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days!

Welcome to another insightful episode of Making Dough Show! 🍕 In this episode, we share 10 essential tips for new restaurant managers. Whether you’re transitioning to a new location, stepping into a management role for the first time, or simply looking to refine your leadership skills, these practical strategies will help you navigate new environments and build strong teams.

Key topics include:

Discover, Don’t Dictate: Learn why observation and understanding are crucial in your first weeks.

Building Genuine Relationships: Tips on connecting with your team without overwhelming them.

Mastering Procedures: The importance of diving deep into existing processes before making changes.

Vision Casting: How to inspire and motivate your team by setting clear goals.

Steady and Systematic Changes: Prioritize and implement changes that have the highest impact.

Celebrating Milestones: Recognize and appreciate team achievements to foster a positive work culture.

Tune in to discover actionable insights that will set you up for success as a new manager! Don’t forget to like, comment, and subscribe for more tips on running a thriving restaurant business.

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#LeadershipTips #NewManager #PizzaBusiness #RestaurantOperations #TeamBuilding #MakingDoughShow #VisionCasting #EmployeeEngagement #BusinessGrowth #SanAntonio

Download for FREE: The 37 Restaurant Systems PDF

#restaurantmanagement​

#customerservice

#makingdoughshow

Download for FREE: The 37 Restaurant Systems PDF

https://mds.mykajabi.com/37-restaurant-systems⁠

Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit

https://youtu.be/LHlAb-HOWdM

Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power! 

https://youtu.be/J_wu4bCUC5M

How to Enforce Restaurant Rules Without Losing Your Team's Respect 

Struggling to enforce rules in your restaurant without being seen as the bad guy? In this episode of the Making Dough Show, we dive into the challenges of rule enforcement and how to maintain respect and trust with your team.

Discover the secrets to effective restaurant management through clear communication, consistent enforcement, and the power of an Ops Book. We’ll guide you on how to implement systems that ensure fairness, build trust, and empower your staff to follow rules independently—keeping your restaurant running smoothly without constant oversight.

🎓 Coming Soon! Get ready to transform your restaurant operations with our upcoming course, "From Chaos to Control: The Ultimate Ops Book Blueprint." Master the art of rule enforcement with ease and lead your team with confidence. Stay tuned for more details!

If you’re a restaurant owner or manager looking to enforce rules without creating friction, this episode is for you! Learn practical tips and strategies that will help you lead with confidence and create a positive work environment.

Tune in now and let's make some dough together!

🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery!

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#makingdoughshow

Download for FREE: Restaurant Marketing System Guide- 10 Steps

https://mds.mykajabi.com/marketingsystem

Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week

https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463

https://youtu.be/LHlAb-HOWdM

10 Steps to Master Monthly Restaurant Marketing with AI Power! 

Welcome to the Making Dough Show! In this episode, we dive deep into creating a robust monthly restaurant marketing system that guarantees consistent growth and engagement for your restaurant. 🍽️✨

Here’s a quick summary of what you’ll learn:

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#makingdoughshow

Download for FREE: The 37 Restaurant Systems PDF

https://mds.mykajabi.com/37-restaurant-systems

Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac

Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit

https://youtu.be/LHlAb-HOWdM

The Ultimate Guide to Restaurant Success: 37 Must-Have Systems

Welcome to another episode of the Making Dough Show! In this exciting episode, we're going deep into the essentials of restaurant operations with a focus on cohesive branding and effective marketing systems. Discover how to streamline your daily operations with detailed checklists and learn the secrets behind successful branding strategies that align your social media, website, and in-store presence.

We'll explore how to craft a promotion campaign that maximizes impact without overwhelming your team and delve into the importance of regular email marketing and text message marketing to keep your customers engaged. Plus, I'll share tips on creating consistent, high-quality social media content, responding to online reviews with ease, and strategically allocating your marketing budget for the best ROI.

But that's not all – we'll also cover innovative giveaway systems to build community goodwill, the power of local Facebook groups, and the importance of organizing your media efficiently. And when it comes to finances, I'll guide you through essential systems for bookkeeping, receipt management, closing the register, profit and loss analysis, sales tax submission, and payroll processing.

Join me as I share 37 key systems that will revolutionize your restaurant's operations, marketing, and finances. Whether you're a new restaurant owner or looking to improve your established business, these insights will help you achieve smooth, efficient, and profitable operations. Don't miss out on this comprehensive guide to making your restaurant dreams a reality!

Tune in now and let's make some dough together!

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#makingdoughshow

Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week

https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at 

https://mds.mykajabi.com/restaurantmanagerscoresheet

Watch: How to WRITE a Restaurant Business Plan that works https://youtu.be/5ix5P_tUomM

Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro

https://youtu.be/wmkoFgHVWac

Welcome to this episode of the Making Dough Show! Today, we're diving into an essential topic for restaurant management: creating an effective cell phone policy for your staff. 📱🍽️

Discover the best practices and key tips to ensure cell phone use in your restaurant is professional, efficient, and enhances productivity. Whether you're dealing with distracted employees or looking to set clear guidelines, this episode has got you covered!

🔔 Don't forget to like, comment, and subscribe for more restaurant management tips and tricks!

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#makingdoughshow

#CellPhonePolicy

#RestaurantTips

#StaffManagement

#EfficiencyTips

Download for FREE: Restaurant Marketing System Assessment

#restaurantmanagement​

#restaurantmarketing​

#makingdoughshow

Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week

https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463

Download for FREE: Restaurant Business Plan | Free PDF

https://mds.mykajabi.com/RestaurantBusinessPlan

Watch: How to WRITE a Restaurant Business Plan that works https://youtu.be/5ix5P_tUomM

Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro

https://youtu.be/wmkoFgHVWac

🍽️ Join us on Making Dough Show as we explore the world of restaurant management through the inspiring journey of Marie, a dedicated restaurateur who has poured her heart into her business for over eight years. Discover how Marie balanced living off savings and reinvesting profits to pay off loans, all while working tirelessly 60-70 hours a week. Now at a crossroads, Marie wonders whether to continue reinvesting in her restaurant's growth or to prioritize paying herself more.

In this episode, we delve into practical strategies for running a profitable restaurant and mastering time management in the demanding food industry. Gain invaluable insights on achieving financial sustainability, optimizing operational efficiency, and maintaining work-life balance as an entrepreneur. Whether you're a seasoned restaurateur or aspiring to enter the industry, Marie's story and expert tips will inspire and empower you to thrive.

Don't miss out on this essential guide to navigating the complexities of restaurant ownership and achieving lasting success. Tune in to Making Dough Show and learn how to turn dedication into profitability! 

LET'S CONNECT: 

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant​

#restaurantmanagement​

#restaurantmarketing​ 

#restaurantmanager​

#makingdoughshow