Mark Longbottom spoke with Emma Maddren, CEO of Mercy Hospice in Auckland, New Zealand. Emma discussed the hospice’s mission, history, and the challenges of delivering end-of-life care.

Mercy Hospice has a long-standing commitment to supporting people at the end of their lives, particularly those who may not receive adequate care through the traditional health system. The hospice movement, which began in the 1960s, grew from a community-led effort to ensure people receive dignified care in their final days.

Emma highlighted the role of community involvement in hospice care. Mercy Hospice works closely with cultural groups, including indigenous communities, to ensure care is respectful and aligned with different cultural traditions. This approach helps provide tailored support for people with diverse needs.

The hospice offers both inpatient and home-based care, depending on what suits patients and their families best. The aim is to allow people to spend their final days in a place where they feel most comfortable, often at home, with the necessary support to ensure dignity and comfort.

One of the biggest challenges Mercy Hospice faces is funding. It relies on a mix of public funding, private donations, and community fundraising. Emma spoke about the increasing demand for services due to an ageing population and the need to balance specialist care with empowering communities to provide local support.

Emma also shared her journey into healthcare and leadership. With a background in clinical work and leadership roles in the sector, she emphasised the importance of staying focused on patient and family needs. She also spoke about the need for work-life balance, noting that time with family and personal interests help her manage the demands of her role.

The conversation with Emma Maddren provided a valuable perspective on the work of Mercy Hospice. The organisation’s focus on community engagement and culturally responsive care ensures that people receive the support they need at the end of their lives. As demand grows, Mercy Hospice continues to adapt while maintaining its commitment to dignified and respectful care.