NN/g UX Podcast

24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app)

Listen Later

The term artificial intelligence, AI, is having a bit of a boom, with the explosion in popularity of tools like ChatGPT, Lensa, DALL•E 2, and many others. The praises of AI have been equally met with skepticism and criticism, with cautionary tales about AI information quality, plagiarism, and other risks. Susan Farrell, the Principal UX Researcher at mmhmm, shares a bit about her experiences in researching chatbots and AI driven tools, and defines what AI is, what it isn’t, and what teams should consider when implementing AI systems.


Susan Farrell's social media: LinkedIn; Mastodon
What Susan is working on: mmhmm.app

NN/g courses referenced in this episode: 

  • Design Tradeoffs & UX Decision Making (full-day and 2-day course) 
  • Emerging Patterns in Interface Design (full-day and 2-day course) 

    • Recommended Reading to deep dive into artificial intelligence & machine learning: 

    • Age of Invisible Machines - Robb Wilson 
    • The Promise and Terror of Artificial Intelligence - Os Keyes 
    • Becoming a chatbot: my life as a real estate AI’s human backup
    • The Invisible Workforce that Makes AI Possible
    • For Humans Learning Machine Learning 
    • What are large language models (LLMs), why have they become controversial? 
    • On the Dangers of Stochastic Parrots: Can Language Models Be Too Big? 

      • Interested in working for us? Check out our job posting and apply by Jan. 30, 2023.

      ...more
      View all episodesView all episodes
      Download on the App Store
      NN/g UX PodcastBy Nielsen Norman Group
      • 4.7
      • 4.7
      • 4.7
      • 4.7
      • 4.7

      4.7

      104 ratings

      More shows like NN/g UX Podcast

      View all
      Design Matters with Debbie Millman by Design Matters Media

      Design Matters with Debbie Millman

      1,229 Listeners

      Pivot by New York Magazine

      Pivot

      9,522 Listeners

      The Vergecast by The Verge

      The Vergecast

      3,678 Listeners

      Thoughtworks Technology Podcast by Thoughtworks

      Thoughtworks Technology Podcast

      41 Listeners

      Creative Confidence Podcast by IDEO U

      Creative Confidence Podcast

      128 Listeners

      Design Better by The Curiosity Department, sponsored by Wix Studio

      Design Better

      322 Listeners

      Awkward Silences by User Interviews

      Awkward Silences

      75 Listeners

      The Futur with Chris Do by The Futur

      The Futur with Chris Do

      852 Listeners

      Future of UX | Your Design, Tech and User Experience Podcast | AI Design by Patricia Reiners

      Future of UX | Your Design, Tech and User Experience Podcast | AI Design

      20 Listeners

      Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

      Think Fast Talk Smart: Communication Techniques

      808 Listeners

      People I (Mostly) Admire by Freakonomics Radio + Stitcher

      People I (Mostly) Admire

      2,112 Listeners

      Hard Fork by The New York Times

      Hard Fork

      5,472 Listeners

      Honest UX Talks by Wix Studio by Anfisa Bogomolova & Ioana Teleanu

      Honest UX Talks by Wix Studio

      41 Listeners

      Product Thinking by Melissa Perri

      Product Thinking

      147 Listeners

      Prof G Markets by Vox Media Podcast Network

      Prof G Markets

      1,330 Listeners