Before becoming Patreon's Head of Online Community, Hayley Rosenblum was no stranger to fan funding. She had worked closely with musicians in their pivot away from record labels, and toward the Internet - where fandom reigns supreme.

These days, she helps creators large and small by listening to their needs and communicating pain points back to the Patreon mothership. Many artist conversations have changed the platform, often in subtle and unexpected ways. But even when her work seems "invisible," she takes great pride in empowering creators to do what they do best: make more amazing stuff for the people who love it.

This week, Hayley and Matt chat about her sage advice for starting a Patreon, the surprising ways educators use the platform, the "death of the follower," why she sometimes feels like an Internet "piñata," and that time Neil Young convinced her dad that she's pretty cool.

If you're a Patreon creator, join their official Discord community! https://discord.com/invite/patreon

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