Dipak Patel, CEO of GLOBO, joins SlatorPod to talk about his journey into language services and the challenges and opportunities of integrating AI into healthcare communication.

Dipak explains that his career began in consulting and private equity, but a personal experience with his mother’s healthcare highlighted the importance of interpretation services and led him to GLOBO.

The CEO emphasizes that since 2020, GLOBO has doubled down on healthcare, embraced AI and large language models, and addressed the mounting pressures of clinician shortages and aging populations. 

Dipak gives an overview of GLOBO’s platforms: HQ provides backend data and reporting, Connect enables access to interpreters through mobile devices, and KAI is the company’s AI interpreter, which is undergoing pilots across US hospitals.

Dipak cautions that AI cannot replace expert interpreters in all situations as interpreters serve as more than simple conduits; they clarify meaning, act as cultural brokers, and advocate for patients. He believes the near-term role of AI is filling gaps in the patient journey where interpretation currently does not happen.

Dipak details how GLOBO is using AI to monitor interpreter quality in real time, checking professionalism, background noise, and accuracy. He stresses that security, data protection, and careful testing are crucial to AI adoption in healthcare.

Dipak reflects on the growth of GLOBO, attributing it to a strong team and relentless focus on innovation. He concludes that while AI will play a bigger role in the next decades, the key lies in balancing it with human expertise.