This week on the podcast, Dr. Andy Roark and former practice administrator and veterinary practice management super nerd Stephanie Goss dive into an email they received in the mailbag. A listener of the podcast heard episode 229 where a technician was sure that the team had to be talking behind their back. Andy and Stephanie discussed having self-awareness as a skill in that episode and our listener wanted to know how to handle it when you have a team member or team members who seem to have little to no self-awareness skills. The questions boiled down to "How do you actually teach self-awareness?" Is it actually possible? Andy and Stephanie feel really strongly that for the most part it is and there are some ways that make approaching the teaching aspect a lot less of an uphill battle. This is a rowdy one, let's get into this... RESOURCES MENTIONED IN THE EPISODE DiSC Information and Assessments https://www.discprofile.com/what-is-disc Veterinary Leadership Institute's Veterinary Leadership Experience https://veterinaryleadershipinstitute.org/programs/vle/ UPCOMING EVENTS/INFO As a leader, you have the ability to shape workplace culture, influence patient outcomes, and help veterinary teams thrive in practice. Developing the skills you need to succeed as a leader in today’s dynamic veterinary business landscape starts here. An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice. This new Certificate program offers 8 hours of CE in an on-demand format that will equip veterinary professionals to lead high-performing and collaborative teams. Our Uncharted members get special access included in their membership so there has never been a better time to join the community than right now! https://unchartedvet.com/certificates/ Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag