This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the veterinary setting that aren't all negative. The traditional approach has been carrot and stick when it comes to performance management. We know that approach is damaging to good culture where there is an environment of self-driven improvement and goals. This time, the mailbag brings us someone from the corporate world who is struggling to find balance between uplifting their team by creating psychological safety and still protecting the practice from a legal perspective through documentation of mistakes. The duo explores the dichotomy between transactional leadership and transformational leadership, shedding light on how both are truly necessary to run great cultures. Let's get into this episode! UPCOMING EVENTS