In this episode of the Uncharted Podcast, Dr. Andy Roark jumps into a crucial mailbag but this time with special guest Dr. Sarah Wolff. Together they tackle a pressing question from a practice manager struggling with maintaining the personal touch in client interactions after transitioning to digital communications. Sarah Wolff, a seasoned veteran of the veterinary field, embarked on her journey inspired by James Herriot's tales. Over her 22-year career, she's navigated every role imaginable in a veterinary team, from humble beginnings as a kennel assistant to the esteemed position of medical director. Through her extensive experience, Sarah has witnessed the dynamic evolution of veterinary care, but one principle has remained constant: client relationships are the cornerstone of exceptional veterinary medicine. Today, she's dedicated to helping teams cultivate these relationships, fostering excellent client experiences that enrich both the practice and the individuals within it. For more insights from Sarah, visit her online at www.DrSarahWolff.com and follow her on Twitter @DrSarahWolff. In this episode's mailbag entry, our featured practice manager voices a common concern among modern practices: striking a balance between efficiency-driven digital communications and maintaining the human connection with clients. With technology streamlining communication processes, practices risk losing the personal touch that sets them apart in the hearts of their clients. Let's get into this episode! UPCOMING INFO/EVENTS Join us for the upcoming Uncharted Veterinary Conference in April 2024, where industry leaders will converge to explore strategies for breaking through the noise and crafting compelling narratives that resonate with your community. Learn how to Stand out in a Sea of Noise and register now at https://unchartedvet.com/uvc-april-2024/. Can't make it to Greenville? Explore our new Leadership Essentials Certificate, offering 8 hours of CE and empowering leaders at all levels to achieve excellence. Learn more and access the program online or in person at https://unchartedvet.com/certificates/ Elevate your leadership skills and join our vibrant community of veterinary professionals by becoming an Uncharted member. Gain exclusive access to valuable resources and benefits, including the Leadership Essentials Certificate, as part of your membership. Join us today at https://unchartedvet.com/uvc-membership/. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love to hear discussed on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag