In this episode of Lactation Business Coaching with Annie and Leah talk about all those moments when things do not go as planned and how to work around them. 

From minor issues like calling a baby by the wrong name to more major problems like wrecking your scale during a consult, Annie and Leah share some real life disasters that they had to deal with and, by the end of it, the solutions they came up with right at that moment. 

They also explore another important life lesson in all this which is learning to give a genuine apology when you find yourself at fault. 

"I just have to overcome that feeling that I have to be perfect and that's something that is an ongoing process. I mean, I do know that when I'm the one who makes the mistake that there's a lot of shame involved for me. I get embarrassed. I don't want to admit it. I want to pretend like it never happened. And recognizing when I take the step to just apologize if I'm in the wrong, and I say I'm sorry, and then usually that leads to someplace good."

In this episode, we will cover:

• Getting pooped on
• Finding an emergency scale
• Forgetting your bag
• Showing up at the wrong house
• Curious dogs & NogginStiks
• Calling your client the wrong name
• Apologizing and having the right mindset
• Annie’s Tech Tip: Turn off notifications when driving
• Leah’s Marketing Tip: Adopt a learning mindset

Links and Resources

• Lactation Business Coaching website
• Lactation Business Coaching Facebook
• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate

If you like what you heard today, please follow us on Facebook and Instagram and leave us a review on iTunes

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

Many thanks to Stephanie Granade for her production assistance, and to Silas Wade for creating our theme music.