In this episode, Ben introduces The Useful Feedback Journal, a digital tool designed to help leaders process, accept, or reject feedback thoughtfully.

Drawing from his own painful experience receiving harsh feedback after a workshop, Ben explains how the journal guides you through four stages – Retreat, Reflect, Extract, and Act – to turn feedback into growth rather than frustration.

He also shares success stories from pilot users and outlines how journaling can help you track patterns and improve your response to feedback over time.

Resources mentioned in this episode:

• The Useful Feedback Journal
• Thoughtful Leader Coaching.