Hugo speaks with Alan Nichol about chatbots, conversational software and data science. Alan is co-founder and CTO of Rasa, who build open source machine learning tools for developers and product teams to expand bots beyond answering simple questions. Which verticals are conversational software currently having the biggest impact on? What are the biggest challenges facing the fields of chatbots and conversational software? What misapprehensions do we as a society have about these technologies that experts such as Alan would like to correct? And how can we all build chatbots and conversational software ourselves?