November 22, 2023

#31 - Offshore Your Legal Ops and More Advice From Abigail Nornoo, Head of Legal Ops at Standard Chartered Bank

37 minutes

In this episode, Mary interviews Abigail Nornoo, Global Head of Operations for Legal, CoSec & Investigative Services at Standard Chartered Bank. She spearheads a team of over 30 professionals, reshaping the landscape of legal ops.

From Ghana to London: Abigail recounts her remarkable journey, detailing her transition from Ghana to the heart of London's banking scene, and the inception of her exhilarating career at Standard Chartered.
Building from Scratch: Discover how Abigail pioneered the bank's legal ops function, tackling challenges head-on and expanding her role's scope through strategic innovation and leadership.
A Diverse Role: As Head of Legal Operations, Abigail navigates various domains, including financial management, risk operations, and analytics, underpinning the entire legal framework of the bank.
Team Growth Insights: Learn how Abigail strategically expanded her team from a solo venture to a 30-member powerhouse, emphasizing low-cost location benefits and establishing a Center of Excellence in India.
Managed Services vs. Outsourcing: Dive into a compelling discussion about the pros and cons of in-house managed services versus outsourcing, exploring flexibility and infrastructure necessities.
AI: The Future Frontier: Abigail shares exciting insights into the bank's focus for the next 12 months, centering on AI to enhance operational efficiency, highlighting the importance of experimentation and identifying potential applications.

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By Mary O'Carroll

4.7

1717 ratings

November 22, 2023

#31 - Offshore Your Legal Ops and More Advice From Abigail Nornoo, Head of Legal Ops at Standard Chartered Bank

37 minutes

From Ghana to London: Abigail recounts her remarkable journey, detailing her transition from Ghana to the heart of London's banking scene, and the inception of her exhilarating career at Standard Chartered.
Building from Scratch: Discover how Abigail pioneered the bank's legal ops function, tackling challenges head-on and expanding her role's scope through strategic innovation and leadership.
A Diverse Role: As Head of Legal Operations, Abigail navigates various domains, including financial management, risk operations, and analytics, underpinning the entire legal framework of the bank.
Team Growth Insights: Learn how Abigail strategically expanded her team from a solo venture to a 30-member powerhouse, emphasizing low-cost location benefits and establishing a Center of Excellence in India.
Managed Services vs. Outsourcing: Dive into a compelling discussion about the pros and cons of in-house managed services versus outsourcing, exploring flexibility and infrastructure necessities.
AI: The Future Frontier: Abigail shares exciting insights into the bank's focus for the next 12 months, centering on AI to enhance operational efficiency, highlighting the importance of experimentation and identifying potential applications.