Whenever I am performing an assessment for a dental practice with the hope of working with the team on better workflow, one of the most important numbers I look at in the Dentrix software is the patient retention number. In my last article, I told you we were going to take a deeper dive into what exactly patient retention is, how you find yours, and measuring how yours stacks up to the dental industry average.

First, let’s identify what patient retention is. If I was going to give you the most common definition, it would be “the percentage of your active patients who have come in for a regular recare visit within a defined time frame.” This “defined time frame” is usually within the past 12-18 months. I usually use the 18-month time frame, just because that is when I will also start sending my inactivation letters out to patients.

Read more here: https://novonee.com/dentrix-patient-retention-percentage/