In this episode of Eye on AI, Craig Smith sits down with Anurag Dhingra, Senior Vice President and General Manager at Cisco, to explore where AI is actually creating value inside the enterprise. Rather than focusing on flashy demos or speculative futures, this conversation goes deep into the invisible layer powering modern AI: infrastructure. Anurag breaks down how AI is being embedded into enterprise networking, security, observability, and collaboration systems to solve real operational problems at scale.

From self-healing networks and agentic AI to edge computing, robotics, and domain-specific models, this episode reveals why the next phase of AI innovation is less about chatbots and more about resilient systems that quietly make everything work better. This episodeis perfect for enterprise leaders, AI practitioners, infrastructure teams, and anyone trying to understand how AI moves from theory into production.

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(00:00) Why AI Only Matters If the Infrastructure Works (01:22) Cisco's Evolution (04:39) Connecting Networks, People, and Experiences at Scale (09:31) How AI Is Transforming Enterprise Networking (12:00) Edge AI, Robotics, and Real-World Reliability (14:18) Security Challenges in an Agent-Driven Enterprise (15:28) What Agentic AI Really Means (Beyond Automation) (20:51) The Rise of Hybrid AI: Cloud Models vs Edge Models (24:30) Why Small, Purpose-Built Models Are So Powerful (29:19) Open Ecosystems and Agent-to-Agent Collaboration (33:32) How Enterprises Actually Adopt AI in Practice (35:58) Building AI-Ready Infrastructure for the Long Term (40:14) AI in Customer Experience and Contact Centers (44:14) The Real Opportunity of AI and What Comes Next