The rapid pace of technological change continues to reshape industries, forcing businesses to rethink their IT strategies, embrace automation, and harness AI to stay competitive. But with so many moving parts—legacy systems, cybersecurity risks, and increasing demands for performance—how can enterprises successfully modernize without disrupting mission-critical operations?

In today’s episode, the conversation takes place live from Dynatrace Perform in Las Vegas, where the focus is on AI-driven transformation, digital twins, and the future of IT services. Howard Boville, Executive Vice President at DXC, shares how the company is helping enterprises modernize applications, optimize cloud environments, and use AI to drive efficiency and scalability. With a global team of 50,000 engineers, DXC is at the forefront of enabling businesses to navigate complexity while maximizing operational performance.

A key part of this transformation is DXC’s long-standing partnership with Dynatrace, which spans 15 years. Howard explains how observability plays a pivotal role in ensuring seamless application performance and IT operations. With thousands of interconnected applications running on intricate infrastructure, gaining real-time insights is critical for predicting outages before they happen. The discussion explores how AI-powered observability is preventing IT failures, improving customer experiences, and enabling businesses to transition from reactive to proactive problem-solving.

Another major theme is the rise of digital twins—real-time virtual models that help businesses optimize their technology ecosystems. Originally developed in manufacturing to simulate production lines, digital twins are now being used to map out entire IT environments. Howard discusses how DXC and Dynatrace are bringing this concept into enterprise IT, allowing companies to model the impact of AI, streamline cloud migrations, and maximize return on investment.

The conversation also touches on the growing concerns around cybersecurity and quantum computing. As the industry approaches a new era of quantum capabilities, encryption methods once considered secure will soon be vulnerable. Howard explains why businesses need to start preparing for this shift now, rather than waiting for a crisis to emerge.

With AI playing a bigger role in IT services, the discussion also explores how DXC is leveraging automation to drive operational improvements while ensuring human expertise remains central to decision-making. Howard shares insights on how businesses can balance innovation with risk management, optimize costs, and make AI work for them rather than against them.

As enterprises navigate digital transformation, the question remains: how can they ensure their IT investments deliver measurable business outcomes? What role will AI, observability, and cybersecurity play in shaping the future of enterprise technology? And with quantum computing on the horizon, how can businesses prepare for the seismic shifts ahead?

Join the discussion for a thought-provoking look at the future of IT and the evolving role of AI in enterprise modernization. What are your thoughts on AI’s impact on IT services? Let’s continue the conversation.