The travel industry is at a turning point. While demand for seamless, personalized experiences has never been higher, many airlines, hotels, and travel businesses are still operating on decades-old technology that hinders innovation. In this episode, I sit down with Somit Goyal, CEO of IBS Software, to explore how the industry can break free from legacy systems and embrace a digital-first future.

With a background that includes over a decade at Microsoft and now leading one of the biggest travel tech firms, Somit shares his perspective on why true transformation requires more than just new software—it demands a shift in mindset. Too often, businesses treat modernization as an IT project rather than a full-scale business transformation. He explains why travel companies need strategic partners, not just vendors, to guide them through complex transitions, help them make tough choices, and build future-ready technology solutions.

We discuss how airlines and hospitality brands can rethink their operations, from passenger experiences to loyalty programs, and how AI and data-driven personalization are shaping the future of travel. Somit also highlights why listening—rather than talking—is one of the most powerful tools leaders can use when engaging with customers and making key business decisions.

With IBS Software at the forefront of digital transformation in travel, this conversation sheds light on what’s next for the industry and how companies can stay competitive in an era of rapid technological change. How can travel brands overcome legacy tech obstacles? What role will AI play in the evolution of airline retailing and hotel management? And why is a strategic, long-term approach essential for success? Tune in to find out.