AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

329: Dheeraj Pandey, Nutanix Founder and DevRev CEO, shares how he raised $100M to improve the customer experience with AI


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Dheeraj Pandey is a visionary entrepreneur and philanthropist best known for founding and leading Nutanix from its inception to becoming a publicly traded company valued at approximately $16.5 billion on NASDAQ. In 2020, he launched DevRev, an agentic AI company focused on unifying data to enhance customer experiences, securing over $100 million in funding from Khosla Ventures. Beyond his contributions to technology, Dheeraj co-founded Param Hansa with his wife, Swapna, to advance human life through science and technology. He holds a Computer Science and Engineering degree from IIT Kanpur and a master's in Computer Science from UT Austin.

In this conversation, we discuss:

  • Why data is the backbone of AI and how DevRev is leveraging knowledge graphs to transform customer support and product management.
  • The evolution of enterprise AI—why businesses must integrate AI with human workflows rather than replace them.
  • The future of customer support—how DevRev combines real-time conversations with ticketing systems to improve response times and reduce inefficiencies.
  • The ethical challenges of AI adoption—how bias, security, and machine reliability shape the future of AI-driven business operations.
  • How DevRev raised over $100M, including an unconventional approach using blockchain and decentralized funding models.
  • Dheeraj’s vision for AI’s next frontier—why the real challenge isn’t intelligence, but making AI work seamlessly with human decision-making.


Resources:

  • Subscribe to the AI & The Future of Work Newsletterhttps://aiandwork.beehiiv.com/subscribe 
  • Connect with Dheeraj Pandey on LinkedInhttps://www.linkedin.com/in/dpandey 
  • AI fun fact articlehttps://hackernoon.com/next-time-you-hear-someone-say-ai-will-replace-call-center-agents-run 
  • On The Path To 500M+ YouTube viewshttps://podcasts.apple.com/us/podcast/301-william-osman-on-the-path-to-500m-youtube-views/id1476885647?i=1000668882327 

 

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