Retired agent Frank Burton, Jr. reviews a hate crime investigation where an Arab-American woman received a threatening note made up of vacation brochure clippings that warned "Remember 9/11" and "kids tie to the fence." The victim feared that she and her two young children would be harmed. Frank conducted over 40 interviews to identify and arrest the surprising creator of the anonymous note. During the episode, Frank also talks about working on the Philadelphia FBI's Special Operations Group (SOG), surveillance squad. Frank Burton served in the FBI for over 22 years.

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