What do you do when a lead technician is silently drowning, and no matter how many times you offer help, they won’t take your hand? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a deeply familiar challenge: supporting veterinary technicians who are struggling, especially when they won’t open up about what’s really going on. This episode is a must-listen for any veterinary leader grappling with how to balance compassion and accountability. With both humor and heart, Andy and Stephanie unpack what to do when your rockstar team member hits a wall without telling you why. Let’s get into this episode!

Find Your VetMed Community

Feeling like you're carrying the weight of the practice on your shoulders? You’re not the only one. The Uncharted Veterinary Community is your go-to space to connect with smart, supportive professionals who understand the pressure. From real talk to practical tools, we’re here to help you build your skills and keep your spark. Ready to stop doing this solo? Start here: learn.unchartedvet.com

Leadership Training Designed for Veterinary Team Leads

Looking for leadership development tailored to your team leads? The Uncharted Team Leads Summit is a live, one-day virtual event crafted specifically for veterinary professionals who manage the daily operations of your clinic. From CSRs and head techs to inventory coordinators and team captains, this summit delivers practical training they can use right away. Boost their confidence, sharpen their communication, and help them lead effectively. Learn more here: unchartedvet.com/upcoming-events

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Stephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training. Stephanie is currently the [Insert made up title here] for Uncharted Veterinary Conference.