In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough question from a practice leader: Can you coach a slow veterinary technician to keep up with the pace of the team, or is it time to part ways? Coaching slow veterinary technicians is a nuanced challenge. You want to support a valued team member while also ensuring operational efficiency, maintaining morale, and delivering excellent client care. This episode explores how veterinary leaders can thoughtfully approach this delicate situation with a balance of compassion and practicality.

Find Your VetMed Community

Feeling like you're carrying the weight of the practice on your shoulders? You’re not the only one. The Uncharted Veterinary Community is your go-to space to connect with smart, supportive professionals who understand the pressure. From real talk to practical tools, we’re here to help you build your skills and keep your spark. Ready to stop doing this solo? Start here: learn.unchartedvet.com

This One’s for the Doers

If your to-do list is never-ending and your brain is juggling 12 tabs at once, Get Sht Done* was made for you. This high-energy virtual event is all about taking action. You’ll get expert-led strategies, practical tools, and support from a community that gets what it’s like to lead from the trenches. Whether you're a manager, lead, or just someone who makes things happen, this session is your permission slip to refocus, reset, and move forward. Get the details: learn.unchartedvet.com

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Stephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training. Stephanie is currently the [Insert made up title here] for Uncharted Veterinary Conference.