When veterinary clinics run on a sink or swim culture, new hires are tossed into the job after just a few days of shadowing and expected to keep pace in a high-pressure environment without the tools or confidence to succeed. In this episode, Dr. Andy Roark and Stephanie Goss dig into why this outdated approach persists and how it fuels turnover, burnout, and inconsistent client service. They share practical strategies for building smarter, more supportive onboarding programs that work even when the clinic is short-staffed. From defining what “success” looks like in the first weeks to role-playing real client scenarios, you’ll learn how to create a culture of continuous development that keeps great team members for the long haul.

Do you have something that you would love for us to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Care is Your Calling

Disc Decoded

Register for DISC Decoded today!