When you’re stuck working under a difficult veterinary leader, it can feel like the practice culture is unraveling and your team’s future is on the line. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Jenn Galvin dive into a mailbag letter from an office manager grappling with the fallout of a destructive practice owner. Together, they explore the reality of managing up, setting boundaries, deciding when to push for change, and knowing when it’s time to walk away. This conversation brings practical strategies and headspace resets for anyone facing leadership challenges in veterinary medicine. If you’ve ever questioned how to protect your team, your sanity, and your career in a difficult workplace, you won’t want to miss this one. Let’s get into this episode!

ABOUT OUR GUEST

Jenn Galvin is a spreadsheet-loving Veterinary Practice Manager with over 25 years of experience in the field. Growing the hospital and helping the team succeed through hard work, positive leadership, and humor is what gets her up in the morning. She's an introverted inventory nerd that loves bratty beagles, dungeons and dragons, and the outdoors. She loves sharing the mistakes she's made, and the things she's learned, with other hospital owners and managers so they can grow their hospitals, teams, and themselves!

Mentioned in this episode:

Uncharted Practice Owner Summit at NAVC SkillShop

Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.

Register for The Uncharted Practice Owner Summit Today!

Office Hours

Inside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.

Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!