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When wealthy pet owners happily spend on designer collars and gourmet treats but refuse essential veterinary care, the frustration for veterinary teams runs deep. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss unpack why affluent clients decline services, how this impacts team morale, and what strategies can help bridge the gap. From shifting your mindset to mastering client communication, they share practical ways to reduce judgment, build trust, and protect your clinic culture. Let's get into this episode!
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Care is Your Calling
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By Uncharted Veterinary Community4.8
135135 ratings
When wealthy pet owners happily spend on designer collars and gourmet treats but refuse essential veterinary care, the frustration for veterinary teams runs deep. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss unpack why affluent clients decline services, how this impacts team morale, and what strategies can help bridge the gap. From shifting your mindset to mastering client communication, they share practical ways to reduce judgment, build trust, and protect your clinic culture. Let's get into this episode!
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Care is Your Calling
Disc Decoded
Register for DISC Decoded today!

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