If your CSRs are escalating everything, it’s not a people problem, it’s a training problem. In this episode, Dr. Andy Roark and Maria Pirita, CPVM break down how to build confident, decision-making receptionists who reduce doctor interruptions, improve client experience, and keep your practice running efficiently. If you’re a veterinary leader tired of answering the same questions all day, this one’s for you.

Mentioned in this episode:

Care is Your Calling

Care is Your Calling