In my work, I use a framework for motivating others, which I call the Four Dials. When most people talk motivation, they typically think of the Light Switch Model—the common belief that leaders can flip a switch and turn on someone's motivation—but that approach tends to breed frustration, burnout, and stalled progress. Instead, let me offer up the Michelangelo Model: the idea that motivation already exists within people, and our job as leaders is simply to chisel away what's blocking it. Drawing on Self-Determination Theory, I'll walk through each of the four psychological dials we can tune up or down to create an environment where motivation thrives naturally—the Information Dial (giving people what they need to succeed, without overwhelming them), the Safety Dial (helping people feel free from judgment and connected to the shared human experience), the Autonomy Dial (ensuring people feel like the authors of their own story, with meaningful agency inside a structure), and the Connection Dial (the foundation of everything, because when people truly feel known and cared for, they'll run through a wall for you and for themselves).

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