“If you’re not serving a customer, you’d better be serving somebody who is.”
Bill talks with Marc Haine, a hospitality leader, culture builder and author of Lights, Camera, Action, who went from police training to owning three Montreal restaurants to turning around casinos and hotels.
They dig into leading with love and kindness, the employee journey, why treating people as a labor expense backfires, managers as coaches, and whether your company is a family, a community or a sports team.
Plus: the habit every leader can start tomorrow, being intentional in the moment.
Connect with Marc: https://marchaine.com
Connect with Bill: https://40pb.com