QIs are not meant to be punitive. The goal of Continuing Quality Improvement is to find parts of the job, policies, and/or protocols that need help. We can't know what to fix without identifying how it's broken! Today we're joined by Kurt Kindig (American Ambulance's new Clinical Coordinator) and Amy Campbell (PLN for Fresno's Community Regional Medical Center) to discuss how the CQI process works and why it's so important to a healthy EMS system.