1. Understanding the Importance of Mistakes 12:49

Avoiding mistakes keeps you broke and uninformed.

Action Steps:

Embrace mistakes as learning opportunities.

Take action even if it feels uncomfortable.

Reflect on mistakes to identify areas for improvement.

2. The Role of Cleaners in Business Growth 28:02

No cleaners, no growth.

Action Steps:

Always recruit new cleaners to scale your business.

Understand the math: More cleaners lead to more revenue.

Prioritize hiring and training to ensure quality service.

3. Consistency is Key 37:07

Do what you say you're going to do, every time.

Action Steps:

Establish clear standards for service delivery.

Ensure all team members understand and adhere to these standards.

Conduct regular training and meetings to reinforce expectations.

4. Prioritizing Cleaners Over Clients 46:29

Your cleaners make you more money than your clients.

Action Steps:

Focus on retaining and supporting your cleaners.

Understand that happy cleaners lead to satisfied clients.

Allocate resources to cleaner retention strategies.

5. Skills Over Money 50:08

You don't need money or experience to succeed.

Action Steps:

Invest in skill acquisition rather than monetary resources.

Encourage team members to learn and grow through experience.

Foster a culture of continuous improvement and learning.

Be prepared for challenges: Expect mistakes and setbacks as part of the learning process.

Avoid complacency: Regularly review and update your practices to ensure they remain effective.

Document processes: Keep detailed records of cleaning procedures and client interactions.

Use checklists: Implement checklists for cleaners to ensure consistency and thoroughness.

Regular feedback: Encourage open communication and feedback among team members to identify areas for improvement.