It's very hard to find a good shipper/customer, and it's much harder when we lose them. So, In this Freight Broker Boot Camp episode, I share with you 5 reasons why freight brokers and freight agents lose shippers. I will also discuss how your freight brokerage can avoid these mistakes in order to retain shipping customers. Enjoy!

 

Timestamps:

[00:08] Quick Introduction

[00:26] Reason #1 - Failing to develop multiple relationships within the shipper

[02:26] Reason #2 - Over promising & Under-delivering

[03:29] Reason #3 - Poor communications

[04:59] Reason #4 - Not acting on customer feedback

[06:45] Reason #5 - Becoming too complacent

[08:31] Get Your Freight Broker Training NOW! - www.FreightBrokerBootCamp.com

[08:56] Subscribe, Rate & Review!

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