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Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft.
Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as:
By Technology & Services Industry Association4.9
3030 ratings
Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft.
Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as:

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