6 Star Business

This episode with Joanna and Robin was full of truth bombs and amazing nuggets of wisdom.

We talked about how to manage people having to do the same thing over and over and ways we can engage them, encourage them, and make them feel like they have the power to control how good they feel in their day to day jobs.

Stopping and reaching out to a person for a quick chat, an invitation to think bigger or differently, or words of encouragement - are all ways we can create moments of pause, meaning, connection and power.  

Here's a summary of what we discussed:

11:40 - High performance is not always about being ‘on’

15:10 - Opportunities to learn come every single day

18:30 - We have created our own intellectual paralysis

22:24 - How his staff were saving lives

24:42 - When people are connected, they are happy

33:33 - Just pick 1 thing to do each day that moves you

46:00 - Clarity and Commitment 

PLUS

Robin gives us the ONE QUESTION to ask our staff (and ourselves) to create a difference worthy of change.

Enjoy!


Here's some details on our guests:

Joanna Zhang
Founder, The Entrepreneurs Soulmate

I’m a busy working mum with dedicated entrepreneurship along the way, so I fully understand what it takes to grow a business, build a brand and Authority in your market place and do all the tasks that are required to make your family and your business run smoothly (let alone make it profitable and fun as well).

I created The "Entrepreneurs Soulmate" because I was seeing too many small business owners who were tired, stressed, struggling and not getting ahead financially – at the same time, struggling with the responsibilities they have between their family, work and making sure they and their business are on track financially.

That's why I've created a star team service, called "The Operations Genius". Where we help established and growing entrepreneurs to focus on their genius so as to empower themselves for business expansion and work/life balance.

Contact:

YT: https://youtube.com/channel/UCViTPty9wg9JXwHMvoKWnkA 

W: https://operationsgenius.net/  

LI: linkedin.com/in/zhang-joanna

Robin Miles
Founder, InspireMe Consulting

InspireMe Consulting is a high performance coaching and consulting company empowering individuals, teams and organisations to achieve breakthrough results through conscious and collaborative decision making.

Clients work with us because they want to reconnect with their purpose, to reignite passion and get support in taking the inspired action needed to take their personal and/or professional performance to the next level.

Contact:

LI: linkedin.com/in/highperformancecoach
W: https://inspiremeconsulting.com.au
W: https://geelongconsulting.com  

The purpose of the 6 Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,

Aveline & Pete

In this episode we sat down with Susanne le Boutillier and James Brown, who gave us a ride and a half! We covered everything from expectations in relationships, to the cost of business, and the link between profit and people.

Many gold nuggets were shared in this wonderful conversation, and we urge you to sit and listen closely to the wisdom within.

11:47 - Dealing with humans means dealing with people with changing expectations

13:33 - Going beneath the surface to have better relationships

15:07 - The opposite of 6 star connection in a hotel experience

19:03 - The triple win in Business

21:28 - How people use perception management to cheat at ‘making a difference’

22:27 - Accreditations build trust

28:52 - Where differences lie between profit and people focus

38:10 - How hard is it for a ‘start up’ or cash poor biz to be purpose driven?

PLUS

Susanne describes the ripples we make in the community as being our responsibility to watch and manage.  

What a pebble she dropped on us after James had explained “the Triple Win”!

Sit back and enjoy :) 

Susanne le Boutillier

Managing Director, Aedanna 

I believe in the power of culture, the strength of community and the importance of allies in enabling the aspirations of Australia’s First Nations peoples.

I help people explore situations using a mix of evidence-based techniques and the intuition I developed throughout my Executive career.

After many years in the Queensland public service, I now focus on helping people and organisations change for the better at a personal, team or system level.

Contact:

LI: https://linkedin.com/in/susanneleboutillier

W: https://susanneleboutillier.com

James Brown

Business Coach & Consultant

James is a business coach and consultant who specialises in helping small business owners work less within their business, so they can focus on things that are more important.  He helps create businesses that run smoother while making greater profit using his 20+ years of small business management experience.

He has had success in systemising and stepping out of his own award-winning business to pursue new ventures, and loves nothing more than helping other people achieve the same freedom. Based out of Adelaide, he serves businesses Australia-wide and beyond, and has a wealth of experience in industries including tourism, construction, property, and manufacturing.

Something Interesting About You:

- Fairly big adrenaline junkie (board-sports)

- A (reformed?) car nut. Especially, retro and modified Japanese classics.

Contact:

LI: https://www.linkedin.com/in/technology-coach/

F: https://facebook.com/BusinessTechnologyCoaching

W: biztechguru.com.au

The purpose of the 6 Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,

Aveline & Pete

In this episode we welcome Stephen Sandor and Graham Barkus, two people who took us on a trip to explore the foundations of what we value most as humans and the meaning of the work we do.

This is one of those thought-provoking episodes that leave you thinking for days afterwards!

Here’s a summary of what we discussed:

07:43 - How businesses can impact human wellbeing

10:04 - The 6 Star Business movement 

12:09 - What if we changed our currency from cash to people?

17:48 - How can we play by the same rules?

22:32 - What contributes to wellbeing at work

30:19 - Getting REAL communication right

34:07 - the power of connecting in our communities

PLUS

We explore the new generation of business doing things differently, focussing on community first.

Enjoy :) 

Stephen Sandor

Founder, Inspiring Business

Stephen works with business owners who are looking to scale their business. The scaling may be growth, but it could be time, people or profit.

Each business has their own unique culture that has been at the core of their success, and each business has a unique set of problems, so the solutions need to be the right ones at the right time. Stephen helps guide the owners to making the best possible decision based on the information available and the experience of the team. 

Something Interesting About You:

I've worked in PNG for 10 years and I ride motor bikes.

It's interesting to me :-)

Contact:

LI: https://www.linkedin.com/in/stephen-sandor/

LI: https://www.linkedin.com/company/inspiring-business

F: https://www.facebook.com/stephen.sandor

F: https://www.facebook.com/inspiringbusinessaustralia

Graham Barkus

Founder and MD, The Human Factor 

Graham Barkus is managing partner of The Human Factor Ltd, a Hong Kong-based coaching and consulting practice focused on workplace health and performance. His passion is helping people feel better, do better and stay better at work.

Graham's 30-year career has spanned employment and consultancy roles to clients across Asia and the UK/Europe, covering public and private-sector organisations in diverse industries including banking and finance, insurance, aviation, logistics, healthcare, real estate development and FMCG.   

Something Interesting About You:

As someone who enjoys dabbling in foreign languages, I featured for several months as a Mandarin-speaking foreign boss in a weekly television drama series in Singapore - with live sound no less, and became for a short time involved in Singapore's Speak Mandarin campaign.  "If he can do it, anyone can....!" perhaps!  

Contact:

LI: linkedin.com/in/thehumanfactorgraham-barkus

The purpose of the 6 Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,

Aveline & Pete
 

In this episode we met up with Phil Pelucha and Jeremiah Sarkett, two high energy guys from different continents and both with a background in sport. 

This is a high energy play by play episode filled with nuggets, truth-bombs, and the kind of wisdom you wish you’d heard when you first started your business!

Here’s a summary of what we covered:

10:41 - You’re only going to win when you’re surrounded by a team of people who are equally as good at what they do

16:16 - the leader’s job is to raise the bar consistently to be 6 star

18:40 - how do we go for the win, over and over?

19:07 - 6 star is more about quality over quantity

22:22 - your aim should NOT be to win new customers

32:45 - the power of staying in your lane

35:15 - if you focus on the money, you’ll always fall flat

40:15 - setting the bar at your level is key

PLUS!

Phil gives us the recipe for shifting the future education of our children for a better society….

Here is some information on our guests and where you can find them:

Phil Pelucha

Founder & CEO, Billionaires in Boxers; Strategic Growth Expert

Having grown and sold his x2 podcasting networks and then used podcasting to scale and exit x2 professional services agencies, Phil is the ‘go-to guy’ for understanding business for podcasting and podcasting for business. Starting his career as a talented football player and later coach, Phil combines his winning mentality and ability to build phenomenal teams to fuel & connect those around him.

Something Interesting About You

Former football athlete and coach

Contact:

W: billionairesinboxers.com/
W: billionairesinboxers.com/about-us/
W: billionairesinboxers.com/starter-package/
LI: linkedin.com/in/philippelucha

Jeremiah Sarkett

Director of Partner Sales, Keap 

Jeremiah is a native of Arizona but his heart resides in Michigan. He started his professional and sales career after playing college soccer. 

Jeremiah has achieved numerous feats including helping ASU Online become the premier online institution in America, being #1 in sales revenue generated at Keap, and helping over 5000+ businesses automate and grow. At Keap he earned the nickname “Shark” for his smooth yet relentless sales approach and results.

Something Interesting About You

Former college athlete 

Contact:

LI: https://www.linkedin.com/in/jeremiahsharkmsm/

F: https://www.facebook.com/JeremiahShark

The purpose of the 6 Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

In this episode we sat down with Gary Weis and Steve McCann, where we had a beautiful conversation about human connection in both online and offline worlds, the challenges we face with creating too many formal structures in online meetings, and how we can benefit from communities to connect.

Both these guests brought serendipitous moments of synchronicity and wonder, and it was a pleasure to be on the ride. 

Here’s a summary of what we covered:

12:05 - remembering that we are all human

13:19 - being 6 star means taking some risk 

21:34 - understanding people is the centre of it all

29:33 - the pain of taking on the wrong client

37:14 - how remote working doesn’t quite replace the physical

41:00 - the beauty of human togetherness

43:38 - meetings are far more than ticking boxes of an agenda

Enjoy!

Here is some information on our guests and where you can find them:

Gary Weis

Founder, CEO of WP Butler and SBIM

For the past 30 years Gary has worked in sales and marketing, business development, business consulting and marketing agency arena, specialising in high end retail, wholesale and professional service industries.  Gary is active in his local business community and is a member of the Innovate Moreton Bay Steering Committee and the School of Business & Creative Industries External Academic Advisory Committee for the University of the Sunshine coast.  Gary is the strategic marketing director of SBIM and a founder of WP Butler, Australia's Home of WordPress.

Something Interesting About You

Gary is an avid competitive cyclist and ex touring musician (drummer).

Contact:

FB: https://www.facebook.com/SBIMarketing

FB: https://www.facebook.com/wpbutlerau

LI: linkedin.com/in/online-marketing-brisbane

W: https://sbim.com.au

W: https://wpbutler.com.au

Steve McCann

Director, Rees McCann

Chief Tessellating Officer is hard to get past the spell check, and perhaps the sense check too, and it is what I most like to do - connecting and collaborating, working to find ways of putting the right people into the right space at the right time so that great things can happen. In the world of work that is likely to be related to remote working and events. Designing and facilitating and producing remote events, as well as developing and delivering online first team development training and working practice training.

Look out for the institute of Online Collaboration - launching in June 2021.

Something Interesting About You

I enjoy Triathlon and am part of a fundraising team aiming to raise £1 million for Great Ormond Street Hospital See https://www.justgiving.com/fundraising/stephen-mccann11

Contact:

LI: https://www.linkedin.com/in/steve-mccann-5a0b573/

T: https://twitter.com/mccannstevej

W: https://www.reesmccann.com/

The purpose of the 6 Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

In this episode we welcome Peta Marshall and Trav Bell, where we covered many topics and started with breakdowns, bees and what it means to have a regret free life!

This is a fun and engaging episode and we know you’ll love it.  Sit back, strap in, and let Trav and Peta share some genius magic with you :) 

Here’s a summary of what we discussed:

8:36 - The digital disruption and the impact on sole traders and tradies

10:51 - Where the tradies fall down

16:24 - Adapting to change in our hybrid workplace

18:35 - Our brain fighting uncertainty

25:02 - How truck drivers had to adapt and change

29:35 - Fully embracing IT ALL enables us to be 6 Star

33:58 - Why Robots won’t ever replace humans

PLUS!

Peta closed us out with a quote from Theodore Roosevelt that summed it all up in a few short seconds… beautifully!

Enjoy...

Here is some information on our guests and where you can find them:

Peta Marshall

Founder, PM Digital Partnerships

Business Change Management Consultant

I am experienced in delivering Organisational Digital Transformations with sustainable Artificial Intelligence and Data Culture strategies and ICT Business Change Management.

By using a people-centric approach with proven employee adoption methodologies, I have successfully enabled teams to seamlessly transition to the new processes and technologies with minimal impacts to business as usual.

Something Interesting About You:

I have 4 horses, 3 dogs, 2 chickens and 10,000 bees.


Contact:

W: https://pmdigitalpartnerships.com/

LI: linkedin.com/in/peta-marshall

Trav Bell

Keynote Speaker, Coach, Founder CEO: The Bucket List Guy

Trav Bell is The Bucket List Guy...The Worldʼs #1 Bucket List Expert.

As a self-appointed ʻBucket Listologistʼ, Trav helps people live their Bucket List before it’s too late! His unique life-engagement message really wakes you up, stops ground-hog days and helps you to experience more fulfilment.

He says, “A Bucket List is a tangible Life Plan...where our Business Plan or Career Plan should fit into our Life Plan & not be the other way around.”

He is the author of the best-selling book, the MY BUCKETLIST BLUEPRINT, a TEDx Thought Leader, a Certified Speaking Professional & is also the Founder CEO of Bucket List Coaches who are now on a mission to help 10 million BucketListers #tickitB4Ukickit.

Before Trav became ʻThe Bucket List Guyʼ, he founded & franchised a chain of personal training studios across Australia. Starting with 1 client, he & his team went on to do over 2 million personal training sessions & motivated 10's of 1000's of clients.

This is why Trav is now regarded as one of the world’s most in-demand motivation speakers.

Contact:

I: https://instagram.com/bucketlistguy.travbell

F: https://www.facebook.com/travis.bell.54

W: www.thebucketlistguy.com

LI: linkedin.com/in/travbell

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,

Aveline & Pete

In this next episode we welcome Tracy Lamourie and Amber Trueblood, who gave us more to think about than we bargained for!  This was a truly international episode, with Canada, USA, Australia and the UK all represented :) 

You’ll feel an energy from these superpowers like nothing else. They left us feeling supercharged and ready to go!

Here’s a summary of what we discussed:

8:15 - how the work feels when you’re aligned 

12:25 - the importance of outsourcing the things you aren’t an expert at

15:47 - what Amber got from her MBA

24:35 - the challenge with outsourcing delivery

27:36 - do you really want to scale your business?

31:25 - attracting the right people whom you want to serve

33:52 - why we need to love what we’re doing

44:22 - the 2 key things required for growth

PLUS!

Tracy gives us a parting thought to keep us boosted no matter what is happening to us.

Enjoy!

Here is some information on our guests and where you can find them:

 Amber Trueblood

CEO, Founder of Stretchmarks

Amber Trueblood is a licensed therapist, author, podcaster, and mother to four sons. An avid reader and learner, Amber curates courses, workshops, and simple self-care tools for women. Since the 2019 launch of 'Stretch Marks: A Self-Development Tool for Mothers Who Are Being Stretched in Every Direction', Amber has written and contributed to articles in national publications including O: The Oprah Magazine; Bustle; People; Fatherly; Wedding Wire; MindBodyGreen; Good Housekeeping; and Parade. She’s been featured in L.A. Parent and Times of San Diego and as a featured expert on television stations such as E! Daily Pop, KTLA, and CBS8.

Something Interesting About You:

I wrote my first book, Stretch Marks while traveling through 60 cities with my husband and four sons!

W: https://ambertrueblood.com/

F: https://www.facebook.com/getstretchmarks

I: https://www.instagram.com/officialambertrueblood/?hl=en

YT: https://www.youtube.com/user/truebloodamber

Tracy Lamourie

Founder, Managing Director, Lamourie Media

Tracy is a high profile international award winning publicist, a  Universal Women's Network 2020 Woman of Inspiration Winner for the Women In Media award and the author of the upcoming book 'GET REPPED - Build Your Brand With Effective Public and Media Relations'. She is the winner of the FIRST PLACE PLATINUM award Hamilton Spectator ReadersChoice for PR 2018, Diamond 2019. A frequent guest on TV, radio and high profile podcasts around the world.

Something Interesting About You

I learned to write a press release to let the world know about an innocent man on death row who was freed after a 20 year campaign we ran. 

F: https://www.facebook.com/lamourie/  

I: https://instagram.com/tracylamourieprmedia

T: https://twitter.com/tracygoddess

LI: https://www.linkedin.com/in/tracylamourie/

These books were mentioned during the episode:

Anything You Want, Derek Sivers

Delivering Happiness, Tony Hsieh 

The 30% solution; how Civility at Work Increases Retention, Engagement and Profitability, Lewena Bayer

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming

This episode is truly a cross cultural one!  With Frenchman Vincent now residing in Brisbane, and USA born Terilee now living in Singapore, we were represented well from a global perspective.

We covered everything from the ‘Extra Mile’, to the 5% gains to success from a professional sports perspective, and how we can deepen our commitment to people to form better relationships.

Sit back, snap on those headphones, and enjoy…

Here’s a snapshot of what we discussed:

09:19 - Getting better is an incremental process of little shifts

10:05 - What does that extra step really mean

15:01 - The Three ways of being in business

20:09 - How we can create consistency for checkpoints and routine steps

24:43 - When we’re ‘caught being awesome’!

30:37 - Inputs, Outputs and what’s in the middle

36:15 - Cross cultural differences in expectations

PLUS!

Pete unveils the secret superpowers of great business owners as a conclusion to Terilee and Vincent’s genius unravelling.

Here is some information on our guests and where you can find them:

Vincent Adrait

CEO, Crystalean

I am an engineer with a background as a professional athlete and experience business improvement specialist. I use my values of commitment, resilience and efficiency to serve my customer and help them to improve productivity and customer satisfaction.

Something Interesting About You

Ex alpine ski racer, dad to be, and committed to kicking goals

What Are you Famous For?

I am giving my time to help others to succeed 

LI: https://www.linkedin.com/in/vincent-adrait/

LI: https://www.linkedin.com/company/crystalean-pty-ltd/?viewAsMember=true

Terilee Harrison

Founder, Terilee Harrison International

Terilee Harrison is a Virtual Networking Expert and Trainer, an Entrepreneur, a Global Speaker, and has written numerous books. She connects business owners, coaches, and consultants through an online global referral community at TEAM Referral Network Virtual Chapters. She resides in Singapore and serves professionals throughout the English speaking world.

Something Interesting About You

Terilee has a super girl cape and is not afraid to wear it! 

LI: https://www.linkedin.com/terilee

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
Aveline & Pete

On this episode of the 6 Star Business podcast, we are joined by two guests who understand the intricacies of using and creating business technology to make life better for the end user: Richard Lau and Avon Collis.

Straight out of the gates Richard brought up the fact that most people are in business for profit only, and have forgotten about the customer.  That set the tone for an incredibly insightful and interesting conversation!

Here’s a snapshot of what we discussed:

10:39 - Do what has to be done and everything else will follow

12:28 - Are all aspects of Amazon 5 or 6 star?

16:39 - When you know the customer is not the right one

18:54 - Why customer service support is a 6 star function 

22:45 - A true company is a living and breathing organism

33:14 - Combining humans with an AI algorithm to create magic

42:27 - How automation can help us be 6 star

PLUS

Richard gives us his secret to ensuring his customers are looked after better than anyone else in the market…

Enjoy!

Here is some information on our guests and where you can find them:

Richard Lau

Founder: Logo.com - Create numerous logo choices for your new business quickly and easily.

Founder: Resume.com - Create, edit & share your resume in minutes.

Founder: NamesCon - The Premier Internet Names Conference

What are you famous for?

Being the "domain guy" - having bought/sold millions of dollars in domain names, and starting the largest domain conference in the industry.

W: domainmanager.com 
W: lau.com 
W: freephotos.com 
LI: linkedin.com/in/richardlau

Avon Collis

Founder, Relevate Consulting

I help you to get your life back with marketing automation, and help you to add value to your business via effective systemisation. 86% of customers would pay more for a better customer experience but only 1% feel that expectations of consistency are met

 This is a very unique episode, because we only have 1 guest!

Even though we were down a guest, Rebecca’s genius and friendly nature definitely made up for it. She spoke effortlessly about all the things that underpin her beliefs, motivations and experiences that equate to the ‘6 star’ experience.

An adventure with an incredible lady; this was a pure delight.

Enjoy!

Here’s a snapshot of what we covered:

14:45 - how Rebecca’s grandparents met and built a business together

21:51 - how Rebecca KNEW when she was aligned with the ‘big purpose’ 

23:09 - where do we need to focus first, in creating a ‘better’ business?

27:11 - mixing play with business as a fuel for greater success

33:43 - using DiSC as a way to look at different behavioural types in humans

36:01 - is there a best way to run a business successfully?

41:36 - advice for the micro, solopreneur wanting to scale

PLUS

Rebecca explained how we can answer the world’s call for our value..

Here is some information on our guest and where you can find her:

Rebecca Newman

Founder and Growth Architect, The Grow Project
Co-Founder, Newmark Constructions

I'm a portfolio entrepreneur and growth architect with a huge passion for creating the life and business of one's dreams.  I have two businesses, three babies, and only work 100 days each year.  I have always loved business, and it has been a 'play' space for me and a place I have grown - pushing me and my capabilities, extending my experience, and a significant meeting spot for getting to know some incredible people.

LI: linkedin.com/in/rebeccanewmanonline

W: thegrowproject.com.au
W: http://newmark.com.au/

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
Aveline & Pete