6 Star Business

In this episode we have the lovely Lindsey Galloway with the bubbly Jen Kuo, who take us on a practical and heartfelt journey into their world of what it means to be a 6 star business.

Lindsey talks about her business challenges helping Australians buy their first home, whilst Jen talks about the challenges of being in business and not being aligned - and how that shows up in daily life!

What a beautiful conversation this was. We invite you to join us!

Enjoy!

Here’s a snapshot of what we covered:

13:40 - How people appreciate you being real

15:04 - The buying process connection

19:19 - That moment when you realise you’re not in alignment with yourself

22:49 - How we need to work on ourselves first, before we can deliver 6 stars

23:33 - Finding the right station on the radio inside of us

27:27 - We all need someone else to read the label outside our bottle

35:59 - When you outgrow the solo skin and pass the values baton on

Plus!

Jen shares with us her heartfelt story of when she finally 'lost it' due to misalignment...

Here is some information on both guests and where you can find them:

Lindsey Galloway

New Property Concierge, Easy First Home

I help first home buyers navigate the path to home ownership when it can be a scary and daunting step.

What am I famous for?

My super power is being able to get people into their home for a low deposit.

LI: linkedin.com/in/property-firsthome-investment

W: easyfirsthome.com/ 

Jen Kuo

Better Prospect Specialist, Jen Kuo Creations

I help professional service based businesses stand out with a difference — ensuring new prospects that come into your business are high quality and ready to buy without resistance.

LI: linkedin.com/in/thejenkuo

W: jenkuo.com 

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
Aveline & Pete

This episode brought us Metrics, Meaning, Responsibility, Communication and Managing a small business to deliver a 6 star experience.  We packed so much into this short episode!

These are all the topics (and much more) that were delivered fast and furious by our fabulous guests: Aidan Miller-Powell and Mitchell Hunt on this episode.  

Note: check out the company Aidan works for and who they specifically hire!

Here's a snapshot of what we covered (whilst we were on the clock so Mitchell could take his kids to their karate lesson!):

8:15 - Mitchell uncovers the biggest problem for every single business

10:32 - the power of advocacy and how it’s helped Aidan

15:16 - you can’t shortcut success

15:57 - being the best isn’t instant, and you can’t ‘purchase’ it off the shelf

22:11 - the role of responsibility in being 6 star

26:22 - empathy needs to be demonstrated at ALL levels

31:53 - keeping communication authentic, clear and real

Plus...

Mitchell fires out directly about the 'shiny bullet syndrome' affecting most Small Business owners!

Sit back, enjoy this fast and furious ride with Aidan and Mitchell.

Have fun!


Here is some information on both guests and where you can find them:

Aidan Miller-Powell
Senior IT Consultant, Auticon (Aus & UK), and current Mathematics student

I focus on leading autistic people in the workplace, by connecting the right people in the right place at the right time and enabling everyone towards their best outcomes.

LI: linkedin.com/in/aidanmillar-powell


Mitchell Hunt
CEO at Rapid Platform

As CEO of Rapid Platform and Founder of Zapien Group I am most passionate about empowerment and connecting with people. Empowering both individuals and organisations to achieve their full potential is what keeps me motivated.

LI: linkedin.com/in/simplimitch
W: rapidplatform.com.au

We had a truly international cohort on this call, as each member of Dave’s family were born in a different country, as were the members of Jussi's family!

One of the stand-out things from this episode was that both Dave and Jussi agreed for a business to be 6 stars they need to be led by purpose. If they weren't driven by purpose then they would be 5 stars 'at best', and in Jussi's words they would make some profits but die off and not last.

This is another episode that could have kept going!

Here are some highlights:

10:10 - the blue ocean strategy was a great start

12:55 - The erosion of institutions

21:10 - How Covid has shifted internal needs inside organisations to develop

24:00 - How you can survive the tsunami that’s coming

26:19 - Where leaders need to start with their transformation

30:58 - How people can feel more fulfilled

36:41 - What engagement in action looks like

39:08 - A company that’s 1300 years old

41:17 - The link between business and nature

Plus

Jussi throws down a challenge right at the end that Aveline agrees to!

Sit back and enjoy!

Books Mentioned in this episode:

The Wise Company

Principles, Ray Dalio

More To The Game

The Buddha and The Badass, Vishen Lakyani 

Here is some information on both guests and where you can find them:

Jussi Luukkonen

Jussi has been coaching people for decades. First as a theatre director, as a leader and then as a successful entrepreneur. 

His philosophy is that everybody has an infinite potential for greatness. As a coach, Jussi helps his customers to reveal and use that potential. 

Jussi is also a published author, with his seventh book “Upstreaming - How to manage your boss, but still lead your team” being released in mid-2021. It is a survival guide for first time and front-line managers.

Something Interesting About You:

Originally I was trained as a theatre director and the last play I directed was The Tempest by Shakespeare in 1989 at Ad Astra Theatre which I founded in 1985. The theatre is still going strong but the current crew thinks that I am dead and some sort of imaginary being.

LI: http://linkedin.com/in/jussiluukkonen

W: jussiluukkonen.com

Dave Vrijsen

Founder & CEO, Sageflow 
A seasoned CEO and Business Owner who has established a multinational business based on targeted customer pains and needs. It was of vital importance to me to develop a business which was completely aligned with my own values and beliefs in order to develop deep and lasting relationships with people who share this same approach in both business & life.

Something Interesting About You:

Dave has a truly international character, which is represented in his family structure, whereby every member of his family has been born in a different country. He has now settled in Brisbane, Australia, together with his family, and continues to live by his outstanding values and beliefs and strives for excellence in everything he and his company does. 

W: sageflow.com.au 

LI: linkedin.com/in/davevrijsen

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
Aveline & Pete

On this episode we were very fortunate to have two guests who truly understand the importance of the human connection.

We covered so many topics that every business owner should know about, and take heed of!

In this conversation we got deep about being human, and even used the “L” word a few times.

This really was a conversation with close friends and we could easily have been at a cafe or even settled around our dining room table. We could have kept going for hours.

Here are some highlights:

13:30 - you can only reach 6 stars if you proactively talk to your customers

18:55 - why there are so many lost opportunities 

21:44 - Greg’s experience of 5 star service

27:32 - do we invest in client retention or finding new clients?

30:28 - the 80/20 rule in marketing

32:15 - is loyalty still a focus for businesses?

40:41 - how do we remove fear from our interactions?

42:15 - why the Beatles were right all along

47:10 - the power of interviewing your clients

PLUS,

Remeny shared some stories from her clients that are worth listening to - could this be you??!!

Sit back and enjoy!

Here is some information on both guests and where you can find them:

Remeny Armitage

Founder & CEO, Brilliant and Human

I help agency owners and professional services proactively turn their clients into advocates. By listening to your clients, I can help you improve your client relationships and retention; whilst improving your marketing, services / products, teams and processes enabling you to increase your revenue and grow.

W: www.brilliantandhuman.com

LI:  www.linkedin.com/in/remeny

Greg Smith

Founder & CEO, Send Handwritten

I believe that the answer to our planet’s challenges are predicated on healthy ‘connection’ & robust relationships. Every business has the power to change lives through its everyday business activities. On a fractured planet, my mission is to build meaningful relationships for mutual benefit.

LI: linkedin.com/in/greg-smith-shw

W: sendhandwritten.com.au
 

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
 Aveline & Pete

This episode kind of took the wind out of our sails! We found ourselves stripped of pretence very quickly, and working through the core elements of transformation needed in order to become a 6 star business.  

Vulnerable, real, heartwarming and peppered with stories, anecdotes and history that are helping to describe the powerful shift we find ourselves in, and the power of tribe, connection, and community - for our collective and individual needs.

Sit back and enjoy the ride…

In this incredibly fun, insightful and vulnerable discussion, here are some key highlights:

17:02 How the online world is currently like the wild west

21:58 The definition of tribal living with 25-people groups

27:21 The biggest issue with old style, fear-based marketing

29:25 What’s next after the Dan Kennedy style of marketing?

31:55 Do more people fear success, or failure?

34:23 The power of tribe

41:15 Sabotage and our own Glass Ceilings

45:00 The big shift is happening right now

54:22 Using communities to raise each other up

58:26 The 1-question Brian put to Pete and Aveline ‘on the spot’

Plus,

Red Beard and Maruxa gave us insights that took us to far flung places, feelings and states of being that went beyond a first-time chat!

It’s a ‘listen to it and you’ll understand’ kind of episode…  it's truly powerful and demonstrates the power of connections with like-minded people!

ENJOY!

Here is some information on both guests and where you can find them:

Brian Keith

Founder, Red Beard Consulting

Brian 'Red Beard' Keith helps entrepreneurs deploy the right systems in their business. He podcasts at https://redbeard.am

What’s he famous for?

My beard, my kilt, and my ability to synthesize solutions to complex problems.

Something interesting about him?

I've climbed Mt. Rainier two times and did competitive swordfighting for a decade.

How to connect?

https://twitter.com/redbeardbrian

https://www.facebook.com/redbeardbrian

https://www.linkedin.com/in/redbeardbrian/

Maruxa Murphy

Founder, Eureka Laboratory

Chief Community and Culture Architect/Co-Founder at Eureka Laboratory

I am a Culture and Community Architect for companies that want to use their platform to bring more good into the world.

How to connect?

LI: linkedin.com/in/maruxamurphy

W: PerkyPerky.com 
F: facebook.com/MaruxaMurphy
I: instagram.com/MaruxaMurphy 
E: [email protected]

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
 Aveline & Pete

On this episode of the podcast we have Steve Barlow from The Change Gym, and Mike Irving from Advanced Business Abilities.  This episode was incredibly insightful and educational, and we learnt a lot from these masters at human behaviour and ‘inner performance’.

Here are some key highlights of what we explored:

12:18 People have to change; it’s a given

13:00 In order for us to be the best, we need to change

18:40 Where we have learnt to ‘play it safe’

21:28 Quote from Einstein: “we’re all prisoners of our own mind”

27:15 The feeling of quitting - and how to push through

30:05 How our beliefs shape everything we experience

35:08 The concept of ‘force’ and how it spoils our journey

40:38 We are all ready to change at different levels

45:26 What stops most businesses from being 6 star

Plus more…

We never know where an episode is going to take us, or what magic evolves from the union of two people organically put together on a show.  Which is part of the unique experience and joy of the 6 star business podcast.

As Mike talked about force being something that should be recognised immediately and eradicated in our lives - both personal and business - Steve explained how we all have different levels of ability to change, and that determines largely how quickly and readily we will reach ‘the next level’.

Surely if we want to expand beyond our current thinking and operating we need to move beyond those outer barriers and face our uncomfortable moments - to reach the other side.

Sit back, listen to these wise words, and see where they take you.

Enjoy.

Here is some information on both guests and where you can find them:


Dr Steve Barlow

Leadership Coach and Organisational Change Specialist, The Change Gym

LI: https://www.linkedin.com/in/coachtrainer/

W: thechangegym.com

I have been a coach for the past 20+ years. Over that time I have coached more than 3000 people in 16 countries. I hold a PhD in my field of coaching expertise and help leaders develop their change capacity and the change capacity of the people they lead. My coaching program forms part of the curriculum in a Master of Leadership program at the University of Tasmania. I have written 5 books on change readiness and change fitness and spoken at numerous conferences in Australia and Europe.

Mike Irving

Peak Performance Facilitator - Sales & Communication Skills, Advanced Business Abilities

LI: linkedin.com/in/irvingmike

W: advancedbusinessabilities.com/ 

I've created a system for selling called the Resistance Removal Sales System by combing my study of the mind with 23 years experience in sales. This system supports you to sell in a way that mirrors how the mind of your client works, which dramatically increases sales conversions and profitability.

Through my programs, I help business owners to be, do, have, experience and create anything and everything they want in their business.


The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are here to lift businesses to create a better future. 

If you'd like to get in touch please contact us at [email protected]

Your hosts,
Aveline & Pete

This episode is a gem mined from the history lessons of commercial growth, evolution and commercial success. Dave and James took us on a journey that left us all wanting more.

We discussed what a 6-star business truly means in our evolving society and how competition needs to make way for greater needs coming from a community perspective, that's woven by purpose and care. 

In this engaging and informative conversation we cover many topics:


10:10 Why the world needs 6 star businesses

12:39 Businesses exist for the good of the people and community, not the business

13:55 The inside experience of a global tech 6 star business

16:40 The outside customer experience of the global tech 6 star business

20:40 Do businesses exist for the benefit of shareholders? or the community?

28:00 Is business a competition? or a journey?

34:30 The direction of our new economy

Plus, we learnt first hand what it was like to work for a global 6-star tech business, AND we learnt first hand what it was like to be served as a customer by the same global 6-star tech business.

Brilliant, interesting, and thought provoking.
Enjoy!



Here is some information on both guests and where you can find them:

Dave Blanchard
Founder, Cognesis; Fractional CMO

I help business owners and CEO’s attract more and better customers to their business by providing strategic marketing leadership at a fraction of the cost of hiring a full time marketing executive.

LinkedIn: https://linkedin.com/in/cognesis

W: www.cognesismarketing.com 
W: www.advisorycloud.com/profile/Dave-Blanchard


James Burkitt
Director, Corporate Training Solutions Australia

How can we best engage others to achieve their best, and great outcomes for their team (or organisation) ? .. my favourite quote comes from Richard Branson:
"Train people well enough so they can leave; treat them well enough so they don't want to. .."

LinkedIn: https://linkedin.com/in/jburkitt

W: https://www.ctstraining.com.au



The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.

If you'd like to get in touch please contact us at [email protected]

Your hosts,

Aveline & Pete

Welcome to episode 8 of the Six Star Business Podcast!

In this episode we are talking to Rob from the UK, an experienced Google Ads consultant and copywriter who has done all aspects of marketing over the years, who ended up focussing on what he believed was the most critical element of engaging your audience: creating stories.  
Alongside him we have Rashid, originally a business coach turned marketing and sales guru from Australia who now focusses on helping businesses to reduce their sales cycles down and make a seemingly complex sales process more simple.

In this fascinating conversation we cover many topics:

09:05 Rob’s experience with tradespeople who truly don’t care about 5 star reviews, and left a lot to be desired in terms of the customer experience

11:00 What Rashid believes is an acceptable level of delivery

12:00 Rashid’s favourite saying 

15:00 How you need to communicate as a 5 star or 6 star rated business

20:08 Rob brings up the ‘C’ word

28:15 Why maintaining service standards alone isn’t enough

36:20 Rashid explains how a McDonalds can deliver a 6 Star review and experience, every time

Plus, Rob brings us home with how the Merriam Webster dictionary describes “client”:

https://www.merriam-webster.com/dictionary/client

Definition of client

1: one that is under the protection of another

Food for thought indeed.

Enjoy!

Here is some information on both guests and where you can find them:

Rob Drummond
CEO and Founder, Story Copywriters

I'm the founder of Story Copywriters: I teach email marketers how to write authentic stories that sell.

I'm the author of Simple Story Selling, which explains how to tell authentic, engaging stories in your emails, Facebook Ads and other marketing. Available from Amazon in print and Kindle formats.

LinkedIn: https://www.linkedin.com/in/rob-drummond-a88a8443/

W: mazemastery.com
W: storycopywriters.com

Rashid Kotwal
Revealed Resources

We help smart business owners achieve commercial success

Mob: +61 414 913334

E: [email protected]

W: http://www.revealedresources.com

Linkedin: http://au.linkedin.com/in/rashidkotwal

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.

If you'd like to get in touch please contact us at [email protected]

Your hosts,

Aveline & Pete

In today’s episode we welcome Chris Thornhill from Growth Animals and Kevin Burt from EN-SYNC 8020 and Handover.

Take note Football clubs: Chris and Kevin deliver an impromptu masterclass on how to take your club to 5 star reviews at least! 

Both our guests have a couple of decades of experience each in their respective fields: Chris in Marketing and Kevin in Operational Performance Improvement.

Both Chris and Kevin found the last 12 months to be a great opportunity to evolve their skills and provide the changing market with new ways of delivering 5 star and 6 star experiences.

What came out of this engaging and informative conversation was a way that the European and UK football teams could truly deliver an experience worthy of a 5 star rating, and how the current proposed split to create a ‘Super League’ is a recipe for disaster and innovation!

Football clubs: here’s a masterclass for you!

Here’s a snapshot:

9:15 How to tell the difference between an essential worker and a non essential worker during the pandemic

15:05 How does a big business get there - was it via lots of 5 star ratings?

16:40 The role society plays in a business delivering a 5 and 6 star experience

22:25 The current dilemma of the Big 6 football teams threatening to create a monopoly ‘Super League’

28:15 How technology can provide faster and more accurate information

40:35 Chris and Kevin give a rating on the Big 6 football clubs now

44:30 What it will take to get these clubs up to a 5 star review and at a stretch 6 stars

Lastly, Chris shares with us one positive, funny moment from the football fiasco that left us all laughing.

Don’t miss this fabulous episode with our friends Chris and Kevin!

Here is some information on both guests and where you can find them:

Chris Thornhill
Co-Founder & CEO at Growth Animals

https://growthanimals.com/

https://www.linkedin.com/in/christopherthornhill/

Kevin Burt
CEO at En-Sync 8020

https://www.linkedin.com/in/kevin-d-burt/

https://en-syncgroup.com/

https://relayworks.io/

https://ihandover.co/products/activate/

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.

We know that the first step to building a business worthy of a 5 star review is to ensure the customer journey is set up for success. Take the Customer Journey Scorecard today and see how you rate! https://journeypoint.com.au/scorecard

Your hosts,

Aveline & Pete

#FootballAgainstSuperLeague #ReclaimOurGame

Welcome to Episode 6 of the Six Star Business Podcast!

In today’s episode we have Tina Brinkley Potts & Andrew Erkins, who rocked the house with their Authenticity, Purpose, Alignment and straight up Honesty!

This was an episode that left our heads spinning at the end of it.

Here’s some of the magic you’ll find in this episode:

04:15 - Tina shares a story of a previous business she ran, that truly made us sit up and pay attention

7:30 - how Andrew ensures his staff are creating connections to his customers, no matter where they live

18:45 - who really is 6 Star? who has the potential to be at this level REALLY?

Plus - 

The age-old strategy that always ends up with us getting egg on our face! (and therefore what we should avoid!!)

Don’t miss this captivating, real, authentic and heart warming discussion with two people who have never met prior to this episode, from different sides of the world.  This episode is one that you should listen to over and over again, because there are gems in here that on first pass - you will miss!

Tina and Andrew remind us of what’s real, what’s true, and why ‘staying still’ in our business lives is a recipe for disaster.  They also make you want to invite them over for dinner and share a good bottle of red wine…

Enjoy!

Here is some information on both guests and where you can find them:

Tina Brinkley-Potts
CEO & Founder, Client Attraction Systems

https://www.linkedin.com/in/tinabrinkleypotts/

tinabrinkleypotts.com 

facebook.com/tinabrinkleypottsllc 

Andrew Erkins
Co-Founder, Digit

https://www.linkedin.com/in/andrewerkins/

https://digit.business/

The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.

We know that the first step to building a business worthy of a 5 star review is to ensure the customer journey is set up for success. Take the Customer Journey Scorecard today and see how you rate! https://journeypoint.com.au/scorecard

If you'd like to get in touch, please email us at [email protected].

Your hosts,

Aveline & Pete