In this episode, Drs. Derek and Laura Cabrera of Cornell University explore why so many of our arguments and misunderstandings come from mismatched mental models. They break down why we react emotionally to words, why assumptions fuel conflict, and how asking simple questions like “What do you mean?” can defuse tension.

You’ll also hear why blame and credit are lazy shortcuts, how to rethink “being literal,” and why tuning into reality is one of the most liberating things you can do. If you’re ready to communicate with less drama and more clarity, this episode is your guide.