iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 18 countries. It is also the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling.

They partner with many of the world's best-known brands such as Apple and Microsoft to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.

Things have changed since I last spoke to the team at Iqor and I wanted to find out if their direction has changed now that they have a new CEO at the helm.

I invited Connie Long onto the show to learn more about her story. We also discuss how their award-winning technology, logistics, and analytics platforms enable them to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for their partners across the customer and product life cycles.

Connie Long is the senior vice president of operations at iQor, a managed services provider of customer engagement and technology-enabled BPO solutions. Connie leads the strategic planning and business operations, including innovation and data transformation initiatives, for iQor’s hubs in North America.