We launch our 25NTC coverage with the CEO of NTEN, which hosts the Nonprofit Technology Conference, sharing the numbers and the experience of this year’s Conference, earlier this month in Baltimore, Maryland. They’re Amy Sample Ward, and they’re also Nonprofit Radio’s technology contributor.

Don’t blame your tech first when it feels like your CRM database is letting you down. Human beings, the tech users, have responsibilities that precede, and must align with, your technology. Rubin Singh returns to enlighten us about business processes; inclusive design; personal and professional growth; and more human factors that impact the success of your CRM database. He’s founder and CEO of OneTenth Consulting.