Nola Joyce is a highly accomplished civilian policing professional who has served in leadership roles with the police departments of Chicago, Washington D.C., and Philadelphia where she held the rank of Deputy Commissioner. She is now a Partner and Principal Consultant for 21CP Solutions. In Chicago she helped implement the famous CAPS community policing program, and then in Philadelphia, she was instrumental in designing and evaluating key policing initiatives, such as the Philadelphia Foot Patrol Experiment and Philadelphia Policing Tactics Experiment. Her chat with host Jerry Ratcliffe discusses the role of civilian staff in policing, their mentorship and development, and the support they bring to police leaders. She emphasized the importance of balancing innovative ideas with relevance and acceptance from frontline officers.