Dr. Gupta shares his experience of starting a dental practice from scratch and the importance of creating an extraordinary new patient experience. He emphasizes the need to exceed patient expectations and personalize the patient experience. Dr. Gupta also discusses the importance of preparing patients for realistic expectations and using technology to enhance patient understanding. He provides practical tips and strategies for creating an exceptional patient experience.

Takeaways

Starting a dental practice from scratch allows for more flexibility and the opportunity to maximize profits.

Creating an extraordinary new patient experience is crucial for building trust and loyalty.

Exceeding patient expectations and personalizing the patient experience can lead to increased patient satisfaction and referrals.

Using technology, such as AI and digital imaging, can enhance patient understanding and transparency.

Chapters

00:00 Introduction and Background

01:18 Reasons for Starting a Dental Practice from Scratch

03:10 The Importance of Extraordinary New Patient Experience

10:21 Creating an Extraordinary New Patient Experience

15:53 Preparing Patients for Realistic Expectations

17:17 Over-Delivery and Exceeding Patient Expectations

22:05 Personalizing the Patient Experience

25:00 Contact Information and Conclusion

You can find the resources that Dr. Gupta talked about on his website: https://bebetterseminars.com/

For more free resources from Dayna: https://novonee.com/