Taking notes while moderating user interviews is an important and underrated skill for UX researchers. This episode provides tips on taking great notes during UX research.

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Kaaren Hanson, PhD discusses her book chapter "Observed Behavior is the Gold Standard" and offers insight on effectively building UX teams.

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Amanda Rotondo, PhD discusses her book chapter "Ask Participants to Tell You What You Don't Know to Ask" and provides some insight about building team empathy in a remote world.

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Dan Berlin discusses the pitfalls of relying too much on unmoderated usability studies and missing out on deeper insights.

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Erin Malone discusses her book chapter "Follow These Principles of Gestalt for Better UX Designs."

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Amy Bucher, PhD, discusses her book Engaged: Designing for Behavior Change, and provides practical tips to UXers who want to incorporate these methods into their work.

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Margot Bloomstein, author of the 2012 book Content Strategy at Work: Real-world Stories to Strengthen Every Interactive Project, and her 2021 book Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap, discusses how we can build trust with our users through design.

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Daniel Diener discusses his book chapter "Don't Underestimate the Power of Coworkers as Usability Participants."

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Abby Covert discusses her book Stuck? Diagrams Help.

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Katelyn Thompson discusses her chapter "The Right Screener Sets Up Your Recruit and Research for Success."

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