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Unlock the secrets behind the remarkable transformation of Brown's Estate Agents as Kerry Brown, co-founder reveals how a teacher's passion for education evolved into a thriving career in the property industry. By tuning in, you'll get an insider's perspective on the strategic shifts and technological advancements that propelled a modest letting agency into a full-service estate agency. Discover how Kerry and her partner Paul surmounted the challenges of transitioning from manual, paper-based methods to software, and expanded their reach from rentals to sales, all while navigating the shifts brought about by online property portals.

Experience firsthand how building and maintaining strong customer relationships transforms good businesses into great ones, resonating across industries from hospitality to estate agency. Kerry shares success stories, reinforcing the power of personalised service whether it's through social media or face-to-face interactions. Learn from Brown's Estate Agents' hiring of talent, the blend of technology and tradition, and the paramount importance of exceptional service in an age where customer experience can make or break your business.

Finally, we peel back the curtain on the competitive world of estate agency, where setting and smashing sales targets is the name of the game. Kerry recounts the motivational strategies that keep her team driven and the pride that comes from passionate work, offering valuable takeaways for businesses aiming to stand out in a crowded market. From sharing marketing strategies with clients to personalising the customer's online journey, this episode is full of innovative ideas, all aimed at achieving that delicate balance between modern efficiency and the indispensable human touch. 


(03:27 - 04:44) Growing Letting Agency Through Word-of-Mouth
(07:23 - 08:23) Transitioning to Sales During COVID
(11:31 - 11:58) Transition From Lettings to Sales Agent
(14:25 - 16:15) Business Lessons From Restaurant to Agency
(18:19 - 19:52) Training and Technology in the Workplace
(24:49 - 25:33) The Role of Valuer and Negotiator
(30:31 - 32:00) Setting Targets for Team Success
(33:54 - 34:25) Passion and Pride for Property Business
(37:33 - 38:13) Real Estate Buying Experience and Advice
(43:57 - 45:51) Business Growth and Content Development







Real Estate, Estate Agency, Technology, Customer Relationships, Business Growth, Sales Targets, Innovation, Customer Journeys, Communication, Content Placement, Website, Competitive Nature, Usain Bolt, Backend Systems, Content Strategies, Business Planning, Cultural Shift, Personal Connections, Automation, Valuable Content, Exceptional Guests

🎟 Want to attend Estate Agency X 10 – Lead Without Limits?

Join us on 3rd October 2025 at Everyman Broadgate, London for a full day of high-impact sessions on AI, branding, culture, performance and leadership. Hear from headline speakers Mark Burgess, Daniel Priestley, Mike Bates, Sapna Pieroux, and 11 other world-class estate agency guests and panel speakers.

This isn’t just a conference, it’s a catalyst for those ready to lead dif

Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords. 

With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead. 

www.iceberg-digital.co.uk