James Hughes — eXp UK Agent of the Year 2025 — joins me to share the real story behind his success.

We go deep on:
✅ What he learned at Foxtons and CBRE
✅ The mindset shift from employed to entrepreneur
✅ How he grew his personal brand and lead pipeline
✅ The systems and people powering his agency today
✅ Why he co-founded #TheOrg to support other agents

If you want to grow a serious estate agency — not just survive — this episode will show you what it takes.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Today, we get brutally honest about why traditional sales training designed for residential estate agents simply doesn’t work for lettings and how it creates a fundamental disconnect between what your team says and what landlords actually care about.

Landlords aren’t making emotional, once-in-a-decade decisions.
They’re running a business.

When lettings negotiators are trained using sales techniques built for residential sales, they end up pitching beautiful homes and great locations instead of speaking the language of investment, return and protection. And that’s exactly why objections and fee resistance show up so early in the conversation.

In this episode, we cover:

• Why estate agent sales training falls flat in a lettings environment
• The five lettings-specific skills that unlock premium fees and better landlords
• How to justify fees using ROI, not discounts
• Why objections are actually buying signals when handled correctly
• How authority, market insight and relationship-first communication change everything
• Why most training fails — and what embedded, ongoing development actually looks like
• How 10-minute daily training touchpoints can transform conversion and confidence

This episode is for letting agency owners who are tired of competing on price, frustrated by inconsistent conversion, and ready to build a team that wins landlords confidently, without discounting.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

You’re not just “another shady salesman” — but let’s be honest, that’s how the public often sees estate agents. And when you hear it enough, it starts to mess with your confidence.

In this episode, I respond to a vulnerable but common question: “How do I overcome imposter syndrome when people think we’re just out for a quick buck?”

We get into:
•Why this stereotype exists (and how to rise above it)
•The real source of imposter syndrome most agents don’t talk about
•How to confidently show your value — to clients and yourself

If you’ve ever felt like you have to prove you’re not what people assume, this conversation is for you.

🎧 Press play and learn how to lead with pride, not pressure.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Compliance and AML might not be the most glamorous part of running a letting or estate agency but get it wrong, and the consequences can be huge.

In today’s episode, I’m joined by Emma Redley from Smart Compliance, who (along with the rest of the brilliant team) is on a mission to make compliance as sexy, or at least as engaging, as something this important can possibly be.

A former agent turned supplier, Emma truly understands the pressures agency owners and managers are under. In this conversation, she breaks down the why and the how of compliance and AML in a way that’s practical, human and refreshingly jargon-free, all while helping agents avoid the kind of fines that can seriously damage a business.

But this isn’t just a “talking shop” episode.

We also cover:

• Lessons Emma learned moving from agency life into the supplier world
• Why industry events matter, not just for CPD, but for connection, confidence and growth
• Why if in doubt, you should ask the question
• The power of community in our industry, including the incredible Women in Estate Agency network
• Some of the many benefits your'll get from the upcoming WiEA ‘NOT a conference’ you’ll definitely want on your radar

This episode is packed with insight, honesty and plenty of laughs, proof that compliance doesn’t have to be scary when it’s done properly.

If you care about protecting your agency, staying compliant without overwhelm, and learning from people who genuinely understand this industry, you won’t want to miss this one.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

You’ve been at this for years — grinding, learning, doing the work — but newer agents with better networks are flying past you. It’s disheartening, right?

In this episode, I tackle a raw and honest question: “Is success in this game just about who you know?” If you didn’t come from money, connections, or a ready-made sphere, this is the episode you need.

We break down:
•Why your background doesn’t define your ceiling
•The key leverage points to grow without a big network
•Tactical ways to build trust, visibility, and momentum from scratch

This one’s for the agent who feels late to the party but refuses to give up.

🎧 Listen in and learn how to rewrite the rules — no silver spoon required.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Is the traditional property portal model broken?
In this episode, we sit down with Mal McCallion — co-founder of PrimeLocation, Zoopla, and now MyPorta — to talk about what portals got right, where they went wrong, and why AI is about to change everything.

We cover:
– Why portals stopped serving agents
– The human cost of rising portal fees
– How AI removes gatekeepers
– What makes MyPorta different
– What smart agents should be doing right now to prepare for the shift

Whether you’re an independent agent, self-employed, or just portal-fatigued — this conversation will challenge how you think about listings, leverage, and the next 5 years of estate agency.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

With busy diaries, constant interruptions and more remote working than ever, it’s no surprise many letting agents are questioning whether daily morning meetings are still relevant or just another thing getting in the way.

In this episode, we take a practical, real-world look at why daily team huddles still matter in letting agencies and why it’s not meetings that are outdated, but poorly run ones.

We cover:

• Why lettings is a reactive industry that benefits from daily alignment
• How long a morning huddle should actually be (and why shorter is better)
• What to include and what to leave out, to keep meetings focused and useful
• How effective huddles reduce duplication and team frustration
• The real benefits for productivity, leadership confidence and team morale
• How to run daily huddles successfully with remote or hybrid teams
• A simple, repeatable framework you can implement straight away

This episode is for agency owners and managers who want better communication, stronger leadership rhythms and a calmer, more organised business — without adding unnecessary meetings to the day.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

You’ve just lost a listing to a cut-price online agent charging a third of your fee — now what?

In this episode, I answer a frustrated but familiar question: “How am I supposed to compete with these budget brokers?” If you’re sick of being undercut and wondering whether to slash your fee just to survive, stop right there.

Here’s what we unpack:
•Why dropping your price isn’t the solution
•How to build value that makes 1.5% look like a bargain
•The mindset and messaging shift to win clients without racing to the bottom

If you’ve ever felt deflated after losing out to a low-fee competitor, this episode is your reset button.

🎧 Hit play and learn how to sell your value — not your price.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

Letting agents are busier than ever, but being busy doesn’t always mean being productive.

In this episode, I’m joined by Jane Scroggs, founder of Beam VA, to talk honestly about why more letting agencies are turning to virtual assistants and why outsourcing is quickly becoming the next progression for ambitious agents.

We explore:

• Why so many letting agents feel overwhelmed, even when the business is doing well
• The types of tasks agents are outsourcing first (and why those tasks matter)
• How virtual assistants can lighten the load without adding management headaches
• The difference between delegation, outsourcing and simply “offloading” work
• Why outsourcing isn’t about replacing people but protecting your time and energy
• When outsourcing makes sense in the growth journey of a letting agency

Jane shares real insight from working closely with agents who are stretched, scaling or simply tired of carrying everything themselves — and explains how the right support can create space for better leadership, better service and better decision-making.

This episode is for letting agency owners and managers who:

• Feel like they’re wearing too many hats
• Want to grow without burning out
• Know something needs to change — but aren’t sure what

And if listening to this makes you realise your time could be better spent leading the business rather than propping it up, you’re warmly invited to book a strategy call or submit a question for a future episode.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com

You’re pouring everything into your agency — 15-hour days, emails at 1am — but your body’s breaking down and your brain’s on autopilot. Is this what success is supposed to feel like?

In this episode, I respond to a powerful question: “How can I grow my agency without destroying my health?” If you’re running on caffeine, adrenaline, and willpower alone, it’s time to rethink the game plan.

We dive into:
•The lie of “grind now, rest later”
•What sustainable growth actually looks like
•Tactical ways to reclaim your energy without sacrificing progress

If you’re exhausted but still ambitious, this one’s for you.

🎧 Tune in to find the balance between growth and burnout.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com