In this episode, lettings expert Julie Ford reveals why success in property isn’t about bricks and mortar; it’s about people. She explores how great communication, modern tools like WhatsApp, and understanding both landlords and tenants can transform your business. Julie also discusses the impact of the upcoming Renters’ Rights Bill and how agents who prioritise people will thrive in the evolving lettings landscape.

What are the biggest challenges facing estate and letting agents today? Shanice Gandhi, Commercial Director at Moss Properties in Doncaster, joins us to discuss standing out in a crowded market and building the right team. She shares how lifestyle led video marketing, investing in training, and using virtual assistants have transformed her business. Tune in for fresh insights on leading a successful modern agency. What’s your biggest challenge right now?

Miranda Menzies, an experienced independent estate agent from Northampton, explores why some homes linger on the market. She explains the difference between overvaluing and overpricing, why it happens, and its impact on sellers and agents. Miranda shares practical tips on accurate valuations, maintaining client trust, staying in touch, and turning missed opportunities into sales. A must listen for UK estate and letting agents aiming to improve listings and build long term client relationships.

Thinking of buying a letting or estate agency? Lucy Noonan, founder of Atomic Consultancy, shares six key tips for agents looking to acquire a business in the UK property market. With over 11,000 registered buyers, she reveals how to define your search criteria, assess businesses beyond profit, and build the right advisory team. Learn to manage risks, integrate smoothly, and grow your agency confidently. Watch now and join the conversation on smart acquisitions.

Is Your Lifecycle Content Truly Performing? Estate Agents, Listen Up!

If you’re a UK estate or letting agent using the Lifecycle system, this episode is for you. Mark Burgess explains why the right content isn’t just nice to have, it’s what transforms your system into a high-performance machine. Discover why local, tailored updates outperform generic blogs, how personalisation drives engagement, and practical tips for sourcing quality content for your area. Tune in and learn how to fuel your Lifecycle like a Lamborghini.

Ever wondered what it really takes to sell a letting or estate agency? In this episode, we chat with former Tamworth agent Anton Plackowski, who shares what he learned from selling his own business. From systemising and knowing your numbers to delegating effectively, Anton reveals how to future proof your agency, boost efficiency, and increase value, all by running your business as if you’re ready to sell.

Artificial intelligence is reshaping property, but is it a threat to estate agents and portals? Richard Hayes, COO of Zoopla, explains how AI is enhancing rather than replacing portals, offering smarter searches, personalised alerts, and richer insights. He highlights the importance of structured data and a strong portal experience, showing how agents can use AI to gain an edge in the competitive UK market. Is AI a game changer or just hype?

Behind every successful letting agent is a network of unsung heroes, suppliers, contractors, and service providers, who keep the industry running. Siân Hemming Metcalfe explores how recognising these contributors and building stronger relationships can boost your agency’s efficiency, flexibility, and reputation. Learn who truly drives the UK lettings sector, why supplier recognition matters, and practical ways to foster genuine partnerships that transform your business. Listen and rethink how you work with your suppliers.

Could mediation be the key to navigating the new Renters’ Rights Bill? We speak with Julie Ford, letting agent consultant and trained mediator, about how a mediation first approach could transform landlord-tenant relations. With over 500 mediations under her belt, Julie explains how mediation saves time, reduces court cases, and delivers fair outcomes for all. Discover how agents can embrace mediation to stay ahead in a shifting property landscape.

£25K for a Branch Manager - is that really enough? In this episode, Andrew Seldon, MD at Belvoir and former senior figure at LMAN, tackles one of property’s toughest issues: poor pay and low morale. We explore stagnant salaries, long hours, and why commission models fail. Andrew offers straight-talking advice on asking for a rise and knowing your worth, while business owners hear why staff are leaving for self-employed roles and why training and mentorship matter.