This episode was recorded prior to the COVID-19 pandemic and as such trends may have changed.

Welcome to Insurance Covered! The podcast that looks at the inner workings of the insurance industry with the help of expert guests. This episode we look at the insurance market from the perspective of Sian Fisher, CEO of the Chartered Insurance Institute (CII).

Sian explains what the institute is, what it stands for and the role they play in the modern insurance market. We then look at what Sian believes are the key challenges insurance market participants must overcome in 2020 and beyond, the emphasis being on building trust and loyalty with clients.

We also look at what the role of the institute could be in the future as the market continues to innovate and change.

We hope you enjoy this episode, and if you did, subscribe to be notified of future episodes.

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