Caring for patients with serious burns, making sure the correct leg gets operated on, and working 24 hours straight with Teresa Shuster, a nurse in Florida. How did a patient change the trajectory of her career? And what's a "Code Brown"?

NEW BOOK ALERT!
You may be aware that I’ve written or co-written five business books, including The Power of Moments and Made to Stick. I’ve got a sixth book out now called RESET: How to Change What’s Not Working. It’s a book intended to help you and your team get unstuck, to overcome the gravity of the way things have always worked. Learn more about the book and order it here. You can also listen to it on Audible and at Apple Books.

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