A Server's Journey

Enable your team to grow by giving them an opportunity to share their ideas and thoughts on a project or shift. Let them take ownership of how your task will run throughout the day, and if it goes well, congratulate them on their success! If not, use this as a learning tool to discuss with your team member what you can learn together from the scenario that ensued. 

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"Be less focused on having the exact right goal; be more focused on even just having a goal," Rocky says. Rocky takes an off-the-cuff approach to today's episode by diving into how to not just create a mission statement, but to involve your team in it. As a business leader, Rocky begs us to ask three questions to lead you to creating a more fulfilling and supportive environment for your team while also driving the bottom line. 

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Write letters of encouragement to your team to inspire and promote a positive work environment. 

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Best selling author Patrick Lencioni takes the floor to discuss his latest book, “The Ideal Team Player,” and why you can’t fake humility in the workplace. Find out what sparked Pat’s passion in forming his management consulting firm, The Table Group, and relish this opportunity to pick Lencioni’s brain about his unique writing routine, favorite authors, and a workplace environment that starts and ends with genuine concern about the people who work there. 

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Take a journey back with us to our original pilot episode of the series. Rediscover our roots this Christmas season and remember why it all began!

Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngster with a knack for trouble to a successful, people-driven businessman. In this pilot episode of A Server’s Journey, follow Rocky and co-producer Larry King as they discuss growing up with immigrant parents and accidentally finding faith while milking the clock.

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Exeuctive Director Kurt Kandler talks about his non-profit ministry, 410 Bridge and what they do to give those experiencing poverty the tools to succeed. 

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Chick-fil-A Vice President of Training and Development Mark Miller talks about how employees want to work for a brand that they resonate with. 

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Director of Guest Experience North Point Community Church in Atlanta, Georgia, talks about how of the 11 thousand stories he interacts with daily, every single one is an opportunity for God to work in their lives. Reece Mashaw's passion for leaning in and becoming a better developer of people helps him lead his team with the "why" behind serving their church. Join us on this edition of A Server's Journey to learn how Reece implements a value-first culture in his volunteers. He hopes they remain empowered by North Point's philosophy to "create churches for unchurch people."

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Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that's a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your team decide who wins, creating an incredible opportunity for your crew to lift each other up. 

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"I get paid to talk to people." says our newest guest, Joel Johnson, director of alumni affairs at Southeastern University. Joel personally engages 15,000 alumni to make them feel connected and supported. He poignantly walks us through listening to the needs of the alumni he serves: diagnosing the problem and utilizing social media to its biggest advantage. Listen to this edition of A Server's Journey as he talks the problems he faces and his most rewarding alumni experiences. 

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