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A Server's Journey
A Server's Journey episodes
- Go Off Script: Rocky DeStefano on a Culture of Caring
“Why does having a culture of caring matter? And if it does, what does it look like?” As businesses grow, empower team members to make decisions and to “go off-script.” When it comes down to it, focusing on interpersonal relationships with your team and guests ultimately impacts the bottom line.
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23 min - Ep 1. Meet Rocky DeStefano
Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngster with a knack for trouble to a successful, people-driven businessman. In this pilot episode of A Server’s Journey, follow Rocky and co-producer Larry King as they discuss growing up with immigrant parents and accidentally finding faith while milking the clock.
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25 min
About A Server's Journey
From the publisher's feed
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen…
the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
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