“Why does having a culture of caring matter? And if it does, what does it look like?” As businesses grow, empower team members to make decisions and to “go off-script.” When it comes down to it, focusing on interpersonal relationships with your team and guests ultimately impacts the bottom line. 

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Chick-fil-A Owner Rocky DeStefano introduces his unconventional journey from an adrift youngster with a knack for trouble to a successful, people-driven businessman. In this pilot episode of A Server’s Journey, follow Rocky and co-producer Larry King as they discuss growing up with immigrant parents and accidentally finding faith while milking the clock.

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