This report analyses the profound transformation of Nepal’s remittance market driven by the rapid adoption of digital financial services (DFS) and fintech innovations. There is a clear shift from traditional, often informal, remittance channels to more formalised, digital and efficient methods.
Key findings indicate that ‘new generation remitters’ – the younger, more tech-savvy generation of Nepali diaspora and recipients in the country – are increasingly using mobile banking, digital wallets (such as eSewa, Khalti, IME Pay) and QR payments to send and receive remittances. This trend is supported by the rapid growth in user numbers and transaction volumes on these digital platforms.1
The digital transformation of the remittance sector offers significant opportunities for Nepal’s commercial banks. These include expanding their customer base, especially among the younger generation, creating new revenue streams by offering additional digital services, significantly improving operational efficiency, and the potential to deepen financial inclusion across the country.
At the same time, commercial banks face a number of challenges. The main ones are increased competition from agile fintech companies, the critical need to ensure reliable cybersecurity measures to protect transactions and customer data, the need to overcome the gap in the level of digital literacy of the population, and the difficulty of adapting to a dynamically changing regulatory environment.
The report formulates key strategic recommendations for commercial banks to capitalize on emerging opportunities and minimize risks. These strategies focus on introducing innovations in service delivery, developing strategic partnerships with fintech companies, maintaining a customer-centric approach, and using data analytics to make informed decisions and personalize offers.