In this episode, we dive into the critical skills of building honest rapport and fostering accountability with expert guest Chris Norris. We discuss the importance of preparation, creating subject autonomy, and making people feel in control during difficult conversations. Through real-world examples and international experiences, we uncover powerful techniques to encourage trust and openness in high-stakes situations. Join us as we reveal how these strategies can transform not only investigative interviews but also everyday communications in both personal and professional settings.

Timestamps: 

• (00:00) - Michael introduces the podcast and guest, Chris Norris. 
• (00:58) - Focus on rapport building and accountability. 
• (03:32) - Introduction to the expense fraud case. 
• (04:41) - Case background: senior VP of sales with fraud allegations. 
• (06:21) - Importance of preparation before the investigation. 
• (09:04) - Strategic rapport building tips. 
• 12:06) - The vulnerability in accountability during the interrogation. 
• (16:24) - Example of nuanced body language interpretation. 
• (19:32) - Conclusion of the case with a genuine confession. 
• (25:16) - Reflecting on unexpected situations during the interrogation. 
• (28:53) - Comparing the difficulty of various investigative conversations. 
• (32:33) - Cultural differences in international training sessions. 
• (41:32) - Chris discusses adapting teaching styles for different audiences. 
• (55:53) - Conclusion and gratitude for Chris's insights and experiences.

Links and Resources:

• Home - Wicklander-Zulawski
• https://www.certifiedinterviewer.com/
• Chris Norris, CFI | LinkedIn

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media