This week’s Accountants’ Success Secrets episode features Nicky Gentle, founder of Thrive Bookkeeping in Devizes, Wiltshire.

Nikki’s journey is anything but typical. Originally aiming for Olympic stardom in equestrian sport, Nicky’s career path took unexpected turns through health challenges and corporate life, before she found her calling in bookkeeping. Her story speaks to the resilience and adaptability accountants need when building a practice from scratch.

Now AAT-licensed and with clients dating back to 2009, Nicky has built her business around honesty, heart, and a focus on helping ethical, green-minded companies thrive. She offers everything from classic bookkeeping to year-end support, working closely with accountants to make clients’ lives easier—no fuss, just diligent, warm service.

In this uplifting episode, co-hosts Philippa Haynes and Mark Lee encourage Nikki to share:

• Why embracing personal setbacks and being kind to yourself can be the superpower behind long-term business success
• The importance of asking the right questions (including lessons learned from tricky VAT scenarios!)
• How authenticity, values, and “heart on sleeve” approach help win and keep loyal clients—even in tough times

Whether you’re starting out solo, keen to find more meaning in your work, or need a reminder that real accountants are human, Nicky’s story is packed with practical tips and inspiration.

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The Accountants' Success Secrets is sponsored by Pinnacle Global Group, a trusted outsourcing partner with over 100 clients in the UK and Ireland.

To find out more please visit: www.pinnacleoss.co.uk a part of www.pinnacleglobalgroup.com

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